Dale Sassone
Whitehouse
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction through exceptional service and high-quality cocktail crafting, notably at Ritz-Carlton. Adept at multitasking and complex problem-solving, I excel in fast-paced environments, ensuring both team harmony and outstanding guest experiences. My engaging personality and customer service expertise have consistently developed loyal clienteles and boosted sales.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
Work History
Lobby Lounge Bartender
JW Marriott
11.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Lead Bartender
Embassy Suites
03.2023 - 08.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Falls Lobby Lounge Bartender
Gaylord Opryland
11.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Restaurant Server
W Hotel
04.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.OPENING TEAM
Coquina Beach Restaurant Server
Ritz-Carlton
02.2020 - 12.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.OPENING TEAM.
Quinns on the Beach Outlet Server
JW Marriott Hotel
07.2015 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.OPENING TEAM
Lobby Lounge Server
Ritz Carlton
01.2015 - 07.2015
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
- . Monitored lounge capacity during busy periods to prevent overcrowding in accordance with fire safety regulations.
- Noted dietary requirements when taking down orders.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
- Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
Bellman
Ritz-Carlton
01.2014 - 12.2014
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Explained important features of guest rooms to travelers.
Jack Dusty Server
Ritz-Carlton
01.2013 - 12.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.OPENING TEAM
Lobby Lounge Bartender
Ritz-Carlton
01.2012 - 12.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
El Toro High School
El Toro Ca06-1975
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Patience and tolerance
- Customer service expertise
- Complex Problem-solving
- Hospitality service expertise
- Outstanding customer service
Accomplishments
Opening team for JW Marco Island, W Hotel Nashville, Jack Dusty outlet Ritz Carlton Sarasota, Coquina Beach outlet Ritz carlton Amelia Island
Timeline
Lobby Lounge Bartender
JW Marriott
11.2023 - 04.2024
Lead Bartender
Embassy Suites
03.2023 - 08.2023
Restaurant Server
W Hotel
04.2022 - 11.2022
Falls Lobby Lounge Bartender
Gaylord Opryland
11.2021 - 02.2023
Coquina Beach Restaurant Server
Ritz-Carlton
02.2020 - 12.2021
Quinns on the Beach Outlet Server
JW Marriott Hotel
07.2015 - 08.2019
Lobby Lounge Server
Ritz Carlton
01.2015 - 07.2015
Bellman
Ritz-Carlton
01.2014 - 12.2014
Jack Dusty Server
Ritz-Carlton
01.2013 - 12.2013
Lobby Lounge Bartender
Ritz-Carlton
01.2012 - 12.2012
High School Diploma -
El Toro High School
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