Damarcus Williams
Nashville
Summary
Dedicated Customer Service Representative with a proven record in conflict resolution and enhancing customer satisfaction. Skilled in effective communication and adaptability to manage high-stress situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Verizon
Nashville, TN
10.2023 - 01.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a positive attitude while handling high volumes of customer inquiries daily.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
AT&T
Nashville, TN
06.2021 - 10.2023
- Handle inbound calls, chats, or emails regarding service issues, billing questions, and account issues.
- Built relationships with customers to encourage repeat business.
- Identify opportunities to upsell, and use retention strategies to maintain customers.
Customer Service Representative
Asurion
Nashville, TN
04.2019 - 06.2021
- Answering inbound inquires resolving complaints and troubleshooting issues.
- Managing orders, returns, exchanges and billing questions.
- Providing basic technical support and resolving complex issues.
- Adapted quickly to new technologies and systems for enhanced customer support.
Education
Bachelor of Science - Business Administration
Middle Tennessee State University
Murfreesboro, TN05-2019
Timeline
Customer Service Representative
Verizon
10.2023 - 01.2026
Sales Associate
AT&T
06.2021 - 10.2023
Customer Service Representative
Asurion
04.2019 - 06.2021
Bachelor of Science - Business Administration
Middle Tennessee State University