Damaris Castillo
Cleveland
Summary
Dynamic and results-driven professional with extensive experience at Walmart and The Children's Place. Bilingual in English and Spanish, I excel in customer service and problem resolution. Recognized for training new hires and enhancing team performance, I thrive in fast-paced environments while maintaining a positive attitude and ensuring customer satisfaction.
Outgoing and reliable with passion for helping others. Understanding of fashion trends and able to provide personalized recommendations. Committed to creating positive shopping experiences and ensuring customer satisfaction.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Languages: English (Fluent), Spanish (Fluent).
- They would always call me over to the office to translate when there was a new hire, and they would put me to train people that only knew Spanish.
Store Manager
The Children's Place
11.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Assist costumers that could only understand Spanish, would help and answers all costumer questions and needs in their preferred language.
Education
High School Diploma -
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Maumelle High School
100 Victory Lane Maumelle Arkansas 7211305-2023
Skills
- Customer service
- People person
- Motivated to help
- Punctual
- Bilingual communication
- Problem solving
- Bilingual fluency in [English] and [Spanish]
- Friendly, positive attitude
- Calm under pressure
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
07.2024 - Current
Store Manager
The Children's Place
11.2022 - 06.2024
High School Diploma -
Pulaski Technical College
High School Diploma -
Maumelle High School
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