Dana Mills
Knoxville
Summary
Demonstrate proven ability to achieve and exceed established business goals through a personal standard of excellence and an exceptional level of commitment to the hospitality industry.
Overview
17
17
years of professional experience
Work History
Event Coordinator
Cellular Sales
Knoxville, TN
01.2025 - 05.2025
- Provide support for Projects Manager and Travel Department responsible for executing Summit Regional Presidents Meeting in Miami and Presidents Club in Cancun
Corporate Sales Manager
Sheraton Portsmouth Harborside Hotel
Portsmouth, NH
04.2017 - 04.2024
- Negotiate quality corporate group business while upholding a positive rapport to create and maintain loyal clients
Director of Sales
Best Western Plus Hotel and Suites
Portsmouth, NH
10.2015 - 04.2017
- Responsible for obtaining new business accounts, coordinating events, networking within business community, conducting outside sales calls and driving sales
General Manager
Ale House Inn and Hotel Portsmouth
Portsmouth, NH
05.2014 - 10.2015
- Specialized in operational efficiency, responsible for overall operations of multiple properties and staff members; held accountable for planning, organizing and directing all departments
Assistant General Manager
Hampton Inn and Suites
Exeter, NH
11.2011 - 05.2014
- Worked closely with all managers to achieve superior results; specifically with director of sales on revenue maximization, with housekeeping and maintenance on zero room defects goal; and with general manager on overall profitability through payroll and expense controls
Rental Owner Services
Copper Mountain Resort
Frisco, CO
04.2010 - 09.2011
- Provided an expeditious follow up and resolution of homeowner queries, complaints and other issues with relevant internal departments for over 200 properties including fractional and timeshare properties
Front Desk Agent
Copper Mountain Resort
Frisco, CO
11.2009 - 04.2010
- Delivered a sincere greeting and set accurate expectations through a fun yet informative lodging check-in experience
Store Manager
Alumni Hall
Knoxville, TN
07.2008 - 08.2009
- Ensured store layout and merchandise design would provide enhancement of visual presentation including working as a liaison to buyer team for proper inventory levels
- Developed weekly schedules to guarantee sales floor leadership, including coaching both selling techniques and proper zone coverage to maximize profit for the company
Education
Bachelor of Science - Business Administration, Marketing, International Business
University of Tennessee
05-2008
Abroad - undefined
Bordeaux Business School
01-2007
Skills
- Corporate Event planning
- Time management
- Decision-making
- Team collaboration
- Verbal and written communication
- Budgeting and cost savings
- Guest relations expertise
Timeline
Event Coordinator
Cellular Sales
01.2025 - 05.2025
Corporate Sales Manager
Sheraton Portsmouth Harborside Hotel
04.2017 - 04.2024
Director of Sales
Best Western Plus Hotel and Suites
10.2015 - 04.2017
General Manager
Ale House Inn and Hotel Portsmouth
05.2014 - 10.2015
Assistant General Manager
Hampton Inn and Suites
11.2011 - 05.2014
Rental Owner Services
Copper Mountain Resort
04.2010 - 09.2011
Front Desk Agent
Copper Mountain Resort
11.2009 - 04.2010
Store Manager
Alumni Hall
07.2008 - 08.2009
Abroad - undefined
Bordeaux Business School
Bachelor of Science - Business Administration, Marketing, International Business
University of Tennessee