Dana Presti
Cookeville
Summary
Dynamic leader with proven expertise in staff management and workflow optimization, honed at Chartwells Compass Group. Excelled in enhancing team productivity and customer satisfaction through effective training and mentoring. Skilled in analytical thinking and inventory control, achieving significant operational improvements. Committed to fostering a collaborative and inclusive work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
Chartwells Compass Group
09.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Shift Lead
SUBWAY®Restaurants
03.2018 - 09.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Arts - Criminal Justice
Tennessee Technological University
Cookeville, TN05-2027
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Analytical thinking
- Team building
- Workflow management
Timeline
Supervisor
Chartwells Compass Group
09.2019 - Current
Shift Lead
SUBWAY®Restaurants
03.2018 - 09.2019
Bachelor of Arts - Criminal Justice
Tennessee Technological University
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