Dane Cotham
Madison
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 10-year background maintaining customer satisfaction and contributing to company success. Proficient in SalesForce.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Genesis Diamonds
03.2021 - Current
- Led customer service team in delivering exceptional support, enhancing overall customer satisfaction.
- Developed and implemented training programs for new staff, improving service quality and efficiency.
- Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
- Managed conflict resolution processes, ensuring timely and effective solutions for customer issues.
- Collaborated with cross-functional teams to streamline operations, reducing response times significantly.
- Oversaw scheduling and resource allocation, optimizing workforce management to meet demand fluctuations.
Customer Service Associate
Shane Co.
09.2019 - 03.2021
- Provides friendly and efficient service to ensure memorable experiences for all customers
- Asks questions to determine, verify and solve customer problems
- Exceeds expectations in sales and operations for a new hire
- Possesses knowledge of various metal types, settings and gemstones
- Promotes company quality and standards during all transactions
Sales Manager
Hibbett Sporting Goods
10.2014 - 08.2019
- Managed and supervised up to 10 employees and directed the day to day operations of the store
- Exceeded sales goals for team members and established long term customer retention
- Increased sales by 15% and $100,000 after taking over the Lawrenceburg location in 2016
- Oversaw and maintained over $500,000 of merchandise and inventory
- Promoted to supervise the $1.45 million Columbia store in 2018
Education
Bachelor of Science - Biology, Cellular and Molecular Biology
University of Tennessee at Martin
Martin, TN05-2012
Skills
- Outgoing, energetic personality
- Personal characteristics such as patience, poise and tact
- Extensive problem-solving skills and knowledge
- Multiple years of experience managing many different personalities and attitudes
- Hard worker and quick learner
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
Websites
Timeline
Customer Service Manager
Genesis Diamonds
03.2021 - Current
Customer Service Associate
Shane Co.
09.2019 - 03.2021
Sales Manager
Hibbett Sporting Goods
10.2014 - 08.2019
Bachelor of Science - Biology, Cellular and Molecular Biology
University of Tennessee at Martin