DaNesha R. Anderson
Stanton
Summary
To secure a professional position where my degree in Business Administration, with a concentration in Project Management will allow my seven plus years of dedicated work of initiating, planning, executing accelerated growth, business development and efficiency improvements to be utilized.
The new position will allow my skills to flourish and create new challenges based on a proven track record of achieving deadlines and solving problems to achieve specific goals and meet specific success criteria.
Overview
15
15
years of professional experience
Work History
Correspondence Technician
Internal Revenue Service, IRS
Memphis
11.2020 - Current
- Examine accounts to verify the accuracy of accounts and the adequacy of supporting data.
- Prepare worksheets and/or reports reflecting the examinations made, discrepancies noted, and the corrective entries required adjusting accounts.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer's needs and resolving concerns.
- Perform clerical and technician work in support of accounting, budget, auditing and/or financial management of a fiscal operation.
- Answer constant flow of customer calls as the first point of contact, with minimal wait times.
Quality Analyst
Philips Emergency Lighting
Collierville
05.2013 - 10.2020
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Complied laboratory test data and performed appropriate analyses.
- Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
Manufacturing Assembly Technician
Philips Emergency Lighting
Collierville
02.2011 - 05.2013
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Rotated through all the tasks required in a particular production process.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
Education
Bachelor of Business Administration - Project Management
Strayer University
Memphis, TNHigh School Diploma -
Brighton High School
Brighton, TNSkills
- Efficient and Detail-Oriented
- Microsoft Office, Outlook, Word, Excel, Power Point
- Inbound and Outbound Calling
- ERP Platform Syteline and SAP
- Strong Analytical and Problem Solving Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
REFERENCES
John Ferguson, Manufacturing Engineer, Philips Emergency Lighting
(901) 568-0069 - john.ferguson@signify.com - Former Co-Worker
Shareneese Burr, Operations Manager, Philips Emergency Lighting
(901) 619-7150 - sharaneese.burr@signify.com - Operation Manager
Lisha Williams, Quality Manager, Philips Emergency Lighting
(901) 692-3164 - lisha.williams2012@outlook.com - Quality Manager
Public Service
- Officer of the court/Public Notary
Timeline
Correspondence Technician
Internal Revenue Service, IRS
11.2020 - Current
Quality Analyst
Philips Emergency Lighting
05.2013 - 10.2020
Manufacturing Assembly Technician
Philips Emergency Lighting
02.2011 - 05.2013
Bachelor of Business Administration - Project Management
Strayer University
High School Diploma -
Brighton High School