Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Daniel Cahill

Columbia

Summary

Firstly, I bring a strong educational background and relevant experience to this role. I have 4 years of experience in IT, during which I have developed a deep understanding of the industry and its dynamics. My educational background includes a computer science degree, which has equipped me with the necessary knowledge and skills to excel in this position. Additionally, I possess a proven track record of achieving exceptional results in my previous roles. I consistently exceeded targets and delivered high-quality work on time and within budget. I am adept at problem-solving and have a strong ability to think critically and analytically. My attention to detail and strong organizational skills enable me to effectively manage multiple tasks and prioritize them accordingly. In addition to my technical skills, I also possess excellent communication and interpersonal skills. I am a team player who can effectively collaborate with diverse backgrounds, fostering a positive and productive work environment. I am adept at building and maintaining relationships with clients, key stakeholders, and team members, ensuring effective communication and successful project outcomes.

Overview

5
5
years of professional experience

Work History

IT help desk II

Renova health
12.2022 - 09.2023
  • Implemented remote troubleshooting techniques to solve common software and hardware issues
  • Addressed and resolved routine user issues
  • Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
  • Monitored user and group access management, leveraging strong knowledge of active directory users
  • Monitored and responded to tickets using service now system
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
  • Identified and resolved issues using software and hardware
  • Concurred with staff to address and resolve complex issues
  • Guided users with troubleshooting using diagnostic tools
  • Diagnosed and resolved technical hardware and software issues.

Tech repair Assistant manager

Asurion
02.2021 - 11.2022
  • Diagnosing and troubleshooting:
  • Hardware repairs and upgrades:
  • Being vibrant and very sympathetic to peoples problems:
  • opening and closing the store, locking alarms: Data backup and recovery:
  • Providing technical support:
  • Maintained high technical standards by regularly reviewing, analyzing and correcting team:
  • Screen replacement: Battery replacement: Component repairs: Software troubleshooting:

IT Technician

Batteries plus
02.2019 - 11.2020
  • Managed technical support and maintenance for company-owned mobile devices
  • Achieved maximum performance for users by guiding through day-to-day use
  • Restored performance by completing basic repairs of hardware, software and equipment
  • Drafted and submitted system performance reports to supervisor
  • Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
  • Improved user performance by providing training in hardware and software use
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.

Education

Bachelor of Arts (B.A.) - Computer science

Prairie State Flossmore

High school diploma -

LCA military school

Networking/ DNS server support, Telecommunications with 3CX Windows, command line Remote install/ CMD support Break/ x Project management Odoo management/ service development

Wise 3 technical insulation

Skills

  • Microsoft Word
  • Data Entry
  • Organization and Time Management
  • Leadership
  • 3cx
  • Odoo
  • Time Management
  • Organization
  • Google Workspace
  • Critical Thinking
  • Cultural Awareness

Section name

ChristFitness is a brand of mine that im working on, to take the meaning of christ and fitness and put them together in order to structure ones life. 

Timeline

IT help desk II

Renova health
12.2022 - 09.2023

Tech repair Assistant manager

Asurion
02.2021 - 11.2022

IT Technician

Batteries plus
02.2019 - 11.2020

Bachelor of Arts (B.A.) - Computer science

Prairie State Flossmore

High school diploma -

LCA military school

Networking/ DNS server support, Telecommunications with 3CX Windows, command line Remote install/ CMD support Break/ x Project management Odoo management/ service development

Wise 3 technical insulation
Daniel Cahill