Daniel Chera
LaVergne
Summary
Friendly and empathetic individual with strong communication and problem-solving skills. Adept at understanding customer needs and providing effective solutions, bringing solid foundation in handling inquiries and managing customer relationships. Focused on delivering exceptional service to enhance customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Publix
02.2024 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Vehicle Maintenance Technician
C&L Body Shop
02.2023 - 10.2023
- Streamlined inventory management, maintaining adequate stock levels of parts and supplies for seamless service delivery.
- Kept detailed records of all completed work orders, contributing to organized documentation practices within the department.
Soccer Referee
Stones River FC
07.2022 - 08.2023
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
Education
Bachelor of Social Work - Social Work
Middle Tennessee State University
Murfreesboro, TN05-2027
High School Diploma -
Central Magnet School
Murfreesboro, TN05-2024
Skills
- Customer service excellence
- Product knowledge
- Record preparation
- Teamwork and collaboration
Certification
CITI Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Romanian
Limited Working
Timeline
Customer Service Clerk
Publix
02.2024 - Current
Vehicle Maintenance Technician
C&L Body Shop
02.2023 - 10.2023
Soccer Referee
Stones River FC
07.2022 - 08.2023
Bachelor of Social Work - Social Work
Middle Tennessee State University
High School Diploma -
Central Magnet School
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