Daniel Fleming
Knoxville
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. I am focused on the Guest Experience, both internal and external, to grow the business and maintain a positive, inviting environment.
Overview
23
23
years of professional experience
Work History
Regional Operations Manager
Pilot Flying J Travel Center
Knoxville
01.2021 - 12.2024
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Visited regional locations to verify full functionality and operational effectiveness.
Operations Manager
Pilot Corporation
Knoxville
08.2016 - 12.2020
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Measured and reviewed performance via KPIs and metrics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Region Manager
Pilot Corporation
Knoxville
05.2007 - 04.2016
- Analyzed data to identify trends, strengths, weaknesses in the region.
- Provided technical support for store personnel when needed.
- Visited stores on a regular basis to assess operational efficiency and customer satisfaction levels.
- Investigated customer complaints regarding products or services in the assigned region.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
General Manager
Pilot Corporation
Knoxville
08.2001 - 05.2007
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
BBA - Business Administration and Management
University of Tennessee At Chattanooga
Chattanooga, TNSkills
- Marketing
- Staff hiring
- P&L management
- Business marketing
- Teamwork and collaboration
- Staff supervision
- Manage operations
- Customer service management
- Employee engagement
- Customer relations
- Staff scheduling
- Motivation
- Effective communication
- Risk assessment
- Employee training
- Team leadership
- Financial analysis
- Customer service
- Performance improvements
Timeline
Regional Operations Manager
Pilot Flying J Travel Center
01.2021 - 12.2024
Operations Manager
Pilot Corporation
08.2016 - 12.2020
Region Manager
Pilot Corporation
05.2007 - 04.2016
General Manager
Pilot Corporation
08.2001 - 05.2007
BBA - Business Administration and Management
University of Tennessee At Chattanooga
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