Dynamic Quality Control Specialist and Technical Trainer at Rodenhiser Home Services, adept at creating targeted training programs and enhancing employee skills. Proficient in hydronics and low voltage circuitry, I foster collaboration and continuous improvement, significantly reducing new hire ramp-up time while ensuring compliance with industry standards.
Overview
37
37
years of professional experience
Work History
Quality Control Specialist, Technical Trainer
Rodenhiser Home Services
05.2000 - Current
Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Reduced new hire ramp-up time by designing a structured mentoring program that paired experienced staff members with newcomers.
Worked with vendors to customize courseware to accommodate business needs.
Provided coaching and mentoring to employees.
Developed lesson plans, instructional materials and written practice tests for hydronic and steam boilers, air to air DX heat pumps, and low voltage electrical controls and training courses.
Licensed Plumber, HVAC Technician
Cummings Property Management
11.1996 - 05.2000
Worked in strict compliance with applicable OSHA regulations and safety requirements.
Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Maintained boilers, hot water systems, gas heating equipment and food service equipment.
Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
Planned pipe system layout, installation and repair according to specifications.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Kept up-to-date with current plumbing innovations and regulations through ongoing professional development opportunities.
Collaborated with construction teams to successfully complete large-scale projects within deadlines, ensuring proper plumbing installations.
Licensed Plumber
R&R Battista
05.1988 - 10.1994
Enhanced customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
Maintained safe working environments by following industry-standard safety protocols and procedures.
Reduced callbacks for repairs by ensuring accurate and thorough work on all plumbing jobs.
Provided exceptional customer service throughout the duration of each project, addressing concerns promptly.
Improved the efficiency of older plumbing systems by upgrading components to newer, more sustainable options.
Repaired plumbing systems, components, and equipment.
Collaborated with construction teams to successfully complete large-scale projects within deadlines, ensuring proper plumbing installations.
Education
High School Diploma -
Wilmington High School
Wilmington, MA
06.1981
Skills
Proficient technical expertise involving hydronics, DX heat pumps, and low voltage circuitry
Creating targeted training programs
Ability to work with a team to accomplish common goals
Natural curiosity and a genuine desire to continue to learn and improve my technical skills and leadership abilities
Interests
Passionate about balancing physical health with mental and emotional wellness
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