Daniel King
Whitwell
Summary
Detail-oriented professional with expertise in order fulfillment and warehouse safety. Proven track record of meeting performance metrics while training new staff and implementing process improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Order Fulfiller
Southern Champion Tray
Chattanooga, TN
10.2022 - Current
- Coordinated order fulfillment processes to ensure timely and accurate delivery of products.
- Operated packaging machinery, adhering to safety protocols and quality standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Upheld company values and commitment to customer service excellence through consistent attention to detail and dedication to fulfilling orders accurately and efficiently.
- Boosted operational efficiency by continuously seeking opportunities for improvement within the order fulfillment process.
- Assisted in training new employees on company policies, equipment usage, and best practices for efficient order fulfillment processes.
- Demonstrated adaptability during periods of high demand or unexpected changes, adjusting priorities accordingly without compromising quality or timeliness of deliveries.
- Maintained a safe working environment by adhering to safety regulations and promptly reporting any hazards or incidents.
- Successfully met or exceeded performance metrics for order accuracy, timeliness, and overall customer satisfaction throughout tenure in the role.
Auto Care Center Manager
Walmart
Kimball, Tn
09.2018 - 10.2022
- Oversaw daily operations of automotive service department, ensuring compliance with safety standards and company policies.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on automotive repair techniques and customer service best practices.
- Implemented process improvements that enhanced service efficiency and customer satisfaction ratings.
- Developed schedules for technicians, balancing workload and maximizing productivity across the team.
- Collaborated with upper management to set strategic goals for department growth and performance enhancements.
- Conducted regular performance evaluations to identify staff development needs and drive continuous improvement initiatives.
- Analyzed financial reports to assess profitability, making recommendations for budget adjustments as necessary.
- Coordinated preventive maintenance schedules for customers'' vehicles, ensuring optimal performance while minimizing downtime due to repairs or malfunctions.
- Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
- Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
Auto Technician
Walmart
Kimball, TN
05.2012 - 09.2018
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety standards.
- Conducted routine maintenance services, enhancing customer satisfaction and vehicle reliability.
- Assisted in training new hires on equipment use and safety protocols, promoting a culture of workplace safety.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, new tires, and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
Sales Associate
Walmart
Kimball, TN
10.2002 - 05.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new associates on procedures, policies, and customer service standards.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Monitored store cleanliness and safety compliance to create welcoming environment for shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Marion County High School
Jasper, TNSkills
- Warehouse operations
- Labeling accuracy
- Shipping procedures
- Deadline adherence
- Time management
- Warehouse safety
- Loading and unloading
- Order picking
- Shipping and receiving
- Forklift operation
- Workplace organization
- Dependable and reliable
Certification
- OSHA 10 Certification
- Forklift Operator Certification
Timeline
Order Fulfiller
Southern Champion Tray
10.2022 - Current
Auto Care Center Manager
Walmart
09.2018 - 10.2022
Auto Technician
Walmart
05.2012 - 09.2018
Sales Associate
Walmart
10.2002 - 05.2018
High School Diploma -
Marion County High School
Positions
Safety Team (Safety Captain)
Care Team Member