Daniel Kross
Cleveland
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Proven track record of boosting morale and employee satisfaction, shown by reducing turnover from 280% to 53%.
Overview
9
9
years of professional experience
Work History
District Manager
Prime Communications AT&T
04.2021 - 07.2024
- Supervised 8 locations and 25+ employees to enforce high-quality standards of operation.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Store Manager
Prime Communications AT&T
05.2015 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Arts - Baking And Pastry Arts
Indiana University of Pennsylvania
05.2007
Skills
- Territory Management
- Human Resource Management
- Operations Oversight
- Staff Recruiting
- Leadership Development
- Team Development
- Policies and Procedures
- Data Analytics
- Employee Scheduling
Timeline
District Manager
Prime Communications AT&T
04.2021 - 07.2024
Store Manager
Prime Communications AT&T
05.2015 - 03.2021
Associate of Arts - Baking And Pastry Arts
Indiana University of Pennsylvania
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