Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Nash

Ashland City,TN

Summary

Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.

Overview

25
25
years of professional experience

Work History

Operations Assistant

Rio Grand Fence
01.2024 - Current
  • Shipping and receiving inventory management, monthly cycle counts.
  • Fleet, tool and equipment repair maintenance
  • Enter inventory, post job material and other info into Business Central.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.

CDL Driver / Dump Truck

Bell Inc
07.2022 - 01.2024
  • Haul various materials from job sites, rock quarries and other locations.
  • Operate heavy equipment including excavators, forklifts and skid steers.
  • CDL B driving Self dispatched
  • Operated heavy trucks to deliver loads as far as 75 miles from home location.

CDL Driver / Customer Service

BHT Resources
12.2019 - 07.2022
  • Run regional route
  • Pump customer tanks and clean up area
  • Self Dispatch / routing, train new employees and enter data into a tablet Microsoft Office based software.
  • Improved on-time delivery rates by efficiently planning and executing routes for daily shipments.
  • Demonstrated adaptability during unforeseen circumstances, such as rerouting due to traffic incidents or road closures, ensuring timely deliveries despite challenges.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Completed on-time deliveries by choosing best and most efficient routes.

CDL Driver

Holston Gases
01.2018 - 12.2019
  • Run local route, transport hazardous materials, service customers on a set schedule.
  • Train new employees, dispatch drivers for routes, print and enter tickets into AS400 based system. Weekly cycle counts, use Microsoft Office on daily bases including Word, Excel, Powerpoint.
  • Customer service, count easels, fill propane and liquid tanks.
  • Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
  • Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.

CDL Driver / Shot Service

Austin Powder
03.2018 - 01.2019
  • Drive Mobil Blasting truck rock quarries, load and unload products.
  • Assist blaster with shot services, manual labor, mine heavy equipment.
  • Transport hazardous materials, put drivers, train new employees, assist with inventory, shipping and receiving, and enter data into an AS400 system.
  • Improved on-time delivery rates by efficiently planning and executing routes for daily shipments.
  • Increased overall fleet efficiency with thorough pre-trip inspections and prompt reporting of any mechanical issues.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Route Sales / Driver

Purity Dairies
09.2004 - 03.2015
  • Were responsible for own dispatch routing based on customer needs, time sensitive deliveries, pre-order.
  • Responsible for ordering inventory daily, Use windows based point of sale system for all transactions, making deposits, end of day settlement.
  • Customer Service / Sales 10.0 percent commission based.
  • Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
  • Delivered exceptional service by quickly addressing customer concerns and providing personalized support when needed.
  • Developed new business opportunities within assigned territory through prospecting efforts and targeted marketing strategies.
  • Managed product returns, minimizing waste by identifying potential solutions or alternative uses for returned items.

Call Center / Customer Service

Comcast
05.2000 - 08.2004
  • Take incoming calls from customers with internet, tv or billing problems.
  • Assigned to the help desk taking supervisor calls and working with dispatch to assist customer with issues.
  • Enter information into AS400 and Microsoft Office applications.
  • Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
  • Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
  • Improved customer satisfaction through timely response and resolution of service calls related to refrigeration issues.

Education

Management Associates Degree - Management

Volunteer State Community College
Gallatin, TN
06.2002

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • MS office
  • Workflow optimization
  • Inventory management
  • Hiring and training
  • Inventory counting
  • Shipping and receiving
  • AS/400
  • Customer service
  • Time management
  • Problem-solving abilities
  • Reliability

Timeline

Operations Assistant

Rio Grand Fence
01.2024 - Current

CDL Driver / Dump Truck

Bell Inc
07.2022 - 01.2024

CDL Driver / Customer Service

BHT Resources
12.2019 - 07.2022

CDL Driver / Shot Service

Austin Powder
03.2018 - 01.2019

CDL Driver

Holston Gases
01.2018 - 12.2019

Route Sales / Driver

Purity Dairies
09.2004 - 03.2015

Call Center / Customer Service

Comcast
05.2000 - 08.2004

Management Associates Degree - Management

Volunteer State Community College

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Daniel Nash