Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Daniel Otoki

Puyallup,WA

Summary


Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

Manhattan Associates
06.2024 - Current
  • Managed user account lifecycle tasks in Active Directory, including password resets and new account creation.
  • Collaborated closely with the HR department to facilitate the onboarding process for new employees and interns by preparing laptops, establishing workstations, and creating user accounts.
  • Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues in MacBook and windows Machine.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored Network printers and identifying potential issues.
  • Utilized Microsoft Intune and Azure Active Directory to reimage devices windows machines and assign them to designated end users for streamlined deployment and management
  • Used ticketing systems to manage and process support actions and requests.
  • Leveraged Jamf Pro to review device logs, verify the validity of company-issued certificates, and ensure accurate user account configuration across macOS devices

Quality Technician

Pilgrim’s pride
07.2022 - 04.2023
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Conducted tests on product samples and recorded results.

Assembler

Inalfa Roofing Systems
08.2020 - 10.2021
  • Completed accurate assembly work by positioning and aligning components.
  • Worked at fast and steady pace to meet production goals.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Followed safety procedures while working in noisy and dusty environments to operate machines and tools.

Education

No Degree - Information Technology

Year Up United, Job Training Program
Atlanta, GA
10-2024

High School Diploma -

MOBAMBA HIGH SCHOOL
Kenya
11.2018

Skills

  • Network troubleshooting
  • Remote support
  • Jamf pro
  • IT asset management
  • Desktop support
  • Ticketing systems/ Snow
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Active Directory management
  • Printer support
  • Mac OS support

Certification

  • jamf 100 certificate

Hobbies and Interests

  • Embracing outdoor adventures such as drone flying and nature walks

Timeline

Desktop Support Specialist

Manhattan Associates
06.2024 - Current

Quality Technician

Pilgrim’s pride
07.2022 - 04.2023

Assembler

Inalfa Roofing Systems
08.2020 - 10.2021

No Degree - Information Technology

Year Up United, Job Training Program

High School Diploma -

MOBAMBA HIGH SCHOOL

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