Daniel Reed
Bulls Gap,TN
Summary
Eagle Scout , Us Army veteran . Assistant service manager at rusty wallace Toyota , I went to school for mechanics . Also a skilled Technologist with experience configuring computers ,and peripheral devices to work within established company parameters, and devoted troubleshooter .Willing to learn and extremely hard worker . Ready to learn and grow in my next job ..Laser-focused Logistics Specialist focused on efficiency, bringing 3 years of achievement in developing, implementing and analyzing effective logistics operations for import/export. Highly knowledgeable in domestic and international regulations with a keen eye for troubleshooting. Seeking opportunities that emphasize blue-ribbon service and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
Northwest Synergy, Inc
07.2020 - 06.2021
- I was responsible for accurate order fulfillment, along with order processing in the warehouse.
- Responsible for all forklift duties during the day as well.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Aided senior leadership with report generation to utilize process improvements.
- Logged, processed and followed up on merchandise authorization shipments in databases.
Car Sales/ Service
FARRIS MOTORS
02.2019 - 06.2020
- I have worked in both the service department as a service advisor and now currently have moved to solutions provider ( car sales ).
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Called potential customers to assess business needs and present value propositions.
- Answered customer questions about products and services and recommended appropriate solutions.
- Generated quotes, processed payments and documented customer communications.
- Surpassed annual quota by 20%.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Assistant Service Manager
Rusty Wallace Toyota
01.2016 - 11.2018
- I was an assistant service manager.
- It was my duty to provide the best customer service to all customers while their vehicle was getting proper service completed.
- Intuit quickbooks online tech support.
- Managed service department budget and investigated and resolved discrepancies.
- Collaborated with customers to offer solutions to service needs.
- Motivated, led and supported employees to maintain low turnover.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Call Center Agent
SYKES - US Center
02.2018 - 06.2018
- I worked with intuit quick books tech support so i have a great background in bookkeeping along with reconciliation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Managed high-volume of inbound and outbound customer calls.
- Conducted CRM tasks to maintain quality assurance satisfaction levels.
- Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Field Artillery Tactical Data Systems Specialist
US Army
01.2009 - 02.2014
- United States Rank: E-5, 13 Delta (field artillery tactical data systems specialist ).
- Maintained problem resolution procedures, tracking QA support to document and address IT deviations and monitor information system performance.
- Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
- Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
- Supported IT inspections based on internal and regulatory requirements.
- Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Imaged OS and software deployments throughout system and addressed any implementation concerns.
Floater Cook, Team Leader
Chick-Fil
01.2007 - 01.2009
- I was a cook in the back for almost a year , then I became a floater and would work as a cashier and cook as well as team leader .
- Reviewed current planograms and end cap placements to properly merchandise items.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Helped customers complete purchases, including processing payments and bagging items.
Education
High School Diploma -
Morristown West High School
Morristown, TN05.2009
Certifications - Information Technology
Tennessee College of Applied Technology
Morristown, TN01-2026
Skills
- Assessments
- Vehicle Maintenance — Expert
- December 2019
- Knowledge of vehicles, vehicle maintenance, and repairs
- Full results: Expert
- Real Estate — Proficient
- January 2020
- Matching listings with specifications
- Full results: Proficient
- Sales skills — Proficient
- June 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Management & leadership skills: Impact & influence — Expert
- June 2020
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Expert
- Customer focus & orientation — Highly Proficient
- June 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Management & leadership skills: Planning & execution — Familiar
- June 2021
- Active Directory, Team leader, Repairs
- Army, Logistics, Retail sales
- Automotive, Managing, Sales
- Bookkeeping, Marketing, Sales skills
- Budget, Merchandising, Strategy
- Call Center, Access, Desktop Support
- Cashier, Microsoft Office, Tech Support
- Computer Networking, Powerpoint, Phone etiquette
- Customer Service, Microsoft Windows, Troubleshooting
- Customer Care, Word
- Customer Support, Negotiating
- Focus, Operating Systems
- Forklift, Organizational
- Help Desk, Quick books
- LAN, Quickbooks
- Leadership skills, Real Estate
- Operating forklifts
- Coordinating transportation
- Tracking inventory levels and orders
- Documentation skills
- Forklift trained
- Data entry
- Analytical
Personal Information
I was in the Us Army for 4 years . Achieved my Eagle Scout honors and have a great positive attitude and outlook . I am always looking out for others and finding ways to better myself . I work very well with others in any situation .
Additional Information
- Commendations: , multiple awards . Leadership award Awards Eagle Scout
Timeline
Logistics Specialist
Northwest Synergy, Inc
07.2020 - 06.2021
Car Sales/ Service
FARRIS MOTORS
02.2019 - 06.2020
Call Center Agent
SYKES - US Center
02.2018 - 06.2018
Assistant Service Manager
Rusty Wallace Toyota
01.2016 - 11.2018
Field Artillery Tactical Data Systems Specialist
US Army
01.2009 - 02.2014
Floater Cook, Team Leader
Chick-Fil
01.2007 - 01.2009
High School Diploma -
Morristown West High School
Certifications - Information Technology
Tennessee College of Applied Technology
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