Daniel Reed
Jamestown
Summary
Customer Service expert with over 10 years of extensive expertise in banking and customer service fields, adept at enhancing client satisfaction and retention through precise transaction management and issue resolution. Demonstrates strong communication and analytical skills, fostering trust and long-term relationships while contributing to team success and compliance. Proficient in recruiting, banking, and business management, with a focus on driving results and improving operational efficiency.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
1
1
Certification
Work History
Customer Service Agent
Techtronic Industries (Agent)
- Deliver customer service and tech support, resolving issues efficiently, enhancing client satisfaction.
- Manage phone inquiries, ensuring accuracy and timely delivery, improving customer retention.
- Utilize technical knowledge to assist clients, fostering trust and long-term relationships.
Nurse Tech
Hilltoppers INC.
- Support adults with disabilities in daily living tasks, enhancing independence and quality of life.
- Assist in budgeting and bill payments, ensuring financial stability and responsibility.
- Monitor vital signs and respond promptly to changes, ensuring safety and fostering steady improvements in health and wellbeing.
- Facilitated medication administration and tracked adherence, supporting effective treatment plans and producing noticeable health outcomes.
CSR - Customer Service Representative
Suntrust bank (call center)
- Deliver exceptional customer service, resolving account issues promptly.
- Specialized in auto loans, securing new business opportunities.
- Enhanced client satisfaction through effective communication.
- Streamlined processes to improve service efficiency.
- Contributed to team success by meeting and exceeding targets.
- Resolved complex account queries by partnering with internal teams, ensuring timely solutions and strengthening customer relationships.
- Investigated recurring client concerns to identify trends, enabling targeted process enhancements and reducing future escalations.
- Cross-sold banking products during service calls, contributing to noticeable growth in business opportunities and customer engagement.
- Accurately updated client records and transaction logs, maintaining data integrity and supporting regulatory compliance.
Truck Driver
Habitat for Humanity
Crossville, TN
- Operate truck to collect donations, enhancing store inventory and community support.
- Efficiently manage donation pickups, optimizing route planning and fuel usage.
- Collaborate with team to ensure timely and safe transport of goods.
- Maintain vehicle condition, ensuring compliance with safety standards.
- Contributed to increased donation volume, supporting organizational goals.
Loans Agent
USAA (call center)
Knoxville, TN
- Assist military members with loan needs, ensuring memorable service and satisfaction.
- Resolved complex loan inquiries, enhancing customer satisfaction and retention.
- Utilized strong communication skills to address and solve member concerns efficiently.
- Collaborated with team to streamline processes, improving response times.
- Contributed to a supportive environment, fostering trust and reliability.
Office Administrator/HR Assistant
McCaw
Fairfield Glade, TN
- Oversaw daily operations of 10 units, managing teams of 5-10 employees each.
- Coordinate service appointments, expanding client base effectively.
- Conduct payroll, interviews, hiring, and training for unit and office staff.
Substitute Teacher
Cumberland and Putnam County Schools
Tennessee
- Current
- Managed classroom instruction in accordance with lesson plans, promoting consistent learning and steady academic progress during teacher absence.
- Adapted teaching methods to suit diverse student needs, fostering engagement and measurable improvements in performance.
- Coordinated with faculty and support staff to ensure seamless transitions, maintaining classroom order and continuity.
Teller
First Volunteer Bank
Clarkrange, TN
- 05.2022
- Providing first class customer service while performing my duties as a bank teller. Processed daily transactions accurately, ensuring error-free records and boosting customer trust in banking operations.
- Assisted clients with account inquiries and product options, fostering positive relationships and repeat business.
- Identified and resolved discrepancies promptly, contributing to compliance and minimizing operational risk.
- Maintained precise cash drawer balances throughout shifts, upholding internal controls and audit readiness.
Education
High School Diploma -
Cumberland County High School
01.2010
Skills
- Banking
- Business Management
- Recruiting
- Management
- Employee Orientation
- Interviewing
- Vital Signs
- Security
Certification
- Certified Phlebotomist
- Security Guard Certification
- F-Endorsement
Timeline
Customer Service Agent
Techtronic Industries (Agent)
Nurse Tech
Hilltoppers INC.
CSR - Customer Service Representative
Suntrust bank (call center)
Truck Driver
Habitat for Humanity
Loans Agent
USAA (call center)
Office Administrator/HR Assistant
McCaw
Substitute Teacher
Cumberland and Putnam County Schools
- Current
Teller
First Volunteer Bank
- 05.2022
High School Diploma -
Cumberland County High School