Daniela Rafael
Dayton
Summary
Dynamic administrative professional with extensive experience at Guadalupe Center, excelling in customer service and office administration. Proven ability to enhance document organization and foster positive relationships, ensuring efficient operations. As well as qualified teacher with background in early childhood education. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Guadalupe Center
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Receptionist
Guadalupe Center
08.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Teacher
Guadalupe Center
09.2021 - 05.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
Sales Associate
Aeropostale
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Elementary School Tutor
Guadalupe Center Tutor Corp
11.2018 - 05.2021
- I gathered and than supervised my group of students on the playground than gathered and directed them safely to the cafeteria to have snack.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Verbal communication
- Microsoft outlook
- Documentation and recordkeeping
Certification
- 45 Hrs (Early Childhood Education)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Guadalupe Center
01.2023 - Current
Receptionist
Guadalupe Center
08.2022 - 01.2023
Teacher
Guadalupe Center
09.2021 - 05.2022
Sales Associate
Aeropostale
08.2021 - 11.2021
Elementary School Tutor
Guadalupe Center Tutor Corp
11.2018 - 05.2021
High School Diploma -
Immokalee High School
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