Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniella Kennedy

Nashville

Summary

Dynamic concierge with a proactive attitude and strong work ethic, formerly at Marella Discovery. Excelled in guest services by enhancing experiences through effective problem-solving and seamless logistics coordination. Demonstrated adaptability and customer service excellence, fostering repeat visits and satisfaction. Managed reservations and transportation, achieving a 95% guest satisfaction rate.

Overview

7
7
years of professional experience

Work History

Concierge

Marella Discovery
03.2023 - 12.2023
  • Provided exceptional guest service by anticipating needs and addressing inquiries promptly.
  • Managed reservations, ensuring accuracy and efficient communication with guests and staff.
  • Coordinated transportation arrangements, enhancing guest experiences through seamless logistics.
  • Developed knowledge of local attractions, providing tailored recommendations to enhance guest satisfaction.
  • Assisted in organizing events and activities, contributing to memorable guest experiences onboard.
  • Implemented feedback mechanisms to gather guest insights for service improvements.
  • Collaborated with team members to maintain high standards of service delivery across all departments.
  • Resolved guest complaints effectively, fostering a positive environment and promoting repeat visits.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Front Desk Receptionist

Moon Palace Jamaica Grande® All Inclusive Resort
11.2016 - 02.2023
  • Greeted and assisted visitors, providing excellent customer service and creating a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently to appropriate staff members.
  • Scheduled appointments and maintained calendars for office personnel, ensuring optimal time management.
  • Processed incoming mail and packages, distributing them to relevant departments promptly.
  • Maintained organized front desk area, promoting professionalism and efficiency in daily operations.
  • Assisted with administrative tasks such as filing documents, data entry, and maintaining office supplies inventory.

Education

High School Diploma -

Iona High School
Jamaica

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services

Timeline

Concierge

Marella Discovery
03.2023 - 12.2023

Front Desk Receptionist

Moon Palace Jamaica Grande® All Inclusive Resort
11.2016 - 02.2023

High School Diploma -

Iona High School

Similar Profiles

CREATE PROFILE
Daniella Kennedy