Danielle Bailey
Antioch
Summary
Results-driven professional with a proven ability to adapt and excel in dynamic environments. Strong work ethic complemented by a commitment to continuous learning and team collaboration. Demonstrated success in applying transferable skills to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Services Worker
Department of Children and Family Services
Tullahoma
05.2018 - 02.2024
- Assessed needs of children and families to develop individualized case plans.
- Provided counseling, crisis interventions, and advocacy for family stability and child welfare.
- Coordinated with schools, healthcare providers, and community organizations to connect families with resources.
- Conducted home visits to monitor safety and assess progress while providing ongoing support.
- Documented case notes and prepared reports for court and supervisory review.
- Participated in multidisciplinary team meetings to evaluate cases and recommend service adjustments.
- Ensured compliance with state and agency regulations for child protection and family support.
- Educated families on parenting skills, financial management, and accessing public benefits.
Skill Trainer, Retail Sales
Cracker Barrel
Murfreesboro
05.2015 - 05.2018
- Educated new employees on front-of-house operations to reinforce hospitality standards.
- Showcased best practices in guest services and food safety through practical demonstrations.
- Evaluated performance of new hires, providing insights to management for improvement planning.
- Encouraged a collaborative work environment by mentoring team members effectively.
- Provided operational support during peak hours by covering shifts and enhancing guest experience.
- Executed accurate register transactions while delivering friendly customer service consistently.
- Maintained visual merchandising and organized stock room to optimize sales floor presentation.
Administrative Assistant
City Hall of Jackson
Jackson
05.2014 - 08.2014
- Directed incoming calls to appropriate departments while greeting visitors at reception.
- Provided administrative support to city officials and department heads efficiently.
- Processed official documents and forms in accordance with municipal regulations.
- Scheduled meetings, prepared agendas, and maintained calendars for the Mayor.
- Managed confidentiality of sensitive information and ensured accurate handling of public records.
- Utilized Microsoft Excel to prepare daily and weekly sales projections.
- Focused on customer service development to generate positive organizational results.
- Coordinated courier services and managed incoming and outgoing mail effectively.
Administrative Assistant
Anita's Travel Of Jackson
Jackson
04.2012 - 08.2012
- Greeted walk-in clients and responded to phone and email inquiries promptly.
- Organized and maintained client files and booking documentation efficiently.
- Assisted travel agents with data entry and itinerary preparation tasks.
- Handled invoicing processes and managed office supply inventory.
- Planned and booked domestic and international travel for clients.
- Provided detailed information on travel requirements, including visas and insurance.
- Offered tailored travel advice and destination recommendations based on client preferences.
- Resolved customer service issues swiftly while maintaining professionalism.
Education
Bachelor - Criminal Justice, Social Work
Middle Tennessee State University
Murfreesboro, TN12.2017
Skills
- Case management and outreach
- Crisis intervention
- Time management
- Travel coordination
- Resource management
- Office administration
- Calendar coordination
- Microsoft Office Suite proficiency
- Data entry and record keeping
- Critical thinking and problem solving
- Confidentiality and HIPAA compliance
- Active listening and empathy
Awards And Acknowledgements
- Department of Children Services Mentor, 2019-2024
- Frank Lee Criminal Justice Scholarship, 2014-2017
- R.B.J Campbell, Jr. Scholarship, 2015-2017
- Dennis D. Powell Scholarship, 2017
- Dean's List, 2012-2017
- Omega Phi Alpha-Mu Chapter, 2015-2017
- Nursing Home, Volunteer, 2016-2017
- Domestic Violence Center, 2016-2017
- Habitat for Humanity, 2015-2017
Certification
- CPR/First Aid
- Crisis Intervention Training
- Ethnic and Boundaries
References
References available upon request.
Timeline
Family Services Worker
Department of Children and Family Services
05.2018 - 02.2024
Skill Trainer, Retail Sales
Cracker Barrel
05.2015 - 05.2018
Administrative Assistant
City Hall of Jackson
05.2014 - 08.2014
Administrative Assistant
Anita's Travel Of Jackson
04.2012 - 08.2012
Bachelor - Criminal Justice, Social Work
Middle Tennessee State University
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