Danielle Banks
Knoxville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Server
Chesapeake's
Knoxville
06.2022 - Current
- Provide polished, attentive service in an upscale seafood restaurant known for its fine dining atmosphere.
- Recommend wine pairings and describe menu specials with expert knowledge.
- Ensure exceptional guest experiences through professional table service and attention to detail.
- Collaborate with kitchen and bar teams for seamless service execution.
- Upscale seafood restaurant known for its fine dining atmosphere.
Server
Dollywood
Sevierville
05.2018 - 07.2022
- Delivered fast, friendly service to hundreds of guests daily in a high-volume theme park setting.
- Adapted to rapid pace and high-pressure conditions while maintaining guest satisfaction.
- Supported training of new hires to uphold company service standards.
- High-volume theme park setting.
Server
Cracker Barrel
Knoxville
01.2015 - 05.2018
- Provided welcoming and efficient service in a busy family dining restaurant.
- Maintained clean and organized work areas, ensuring a pleasant guest experience.
- Built rapport with regular guests and worked collaboratively with team members.
- Busy family dining restaurant.
Front Desk Receptionist
Quality Inn
Knoxville
01.2013 - 01.2015
- Greeted and checked in hotel guests using front desk software.
- Managed reservations, processed payments, and handled guest inquiries.
- Delivered local recommendations and resolved customer concerns promptly.
Education
High School Diploma -
St. Andrew's School
Knoxville, TN 08.2004 - 01/2009
Skills
- Upscale Table Service & Wine Knowledge
- Hospitality Software & POS Systems
- Guest Relations & Problem Resolution
- Fast-Paced Multitasking
- Attention to Detail
- Team Collaboration
- Cash Handling & Scheduling
Timeline
Server
Chesapeake's
06.2022 - Current
Server
Dollywood
05.2018 - 07.2022
Server
Cracker Barrel
01.2015 - 05.2018
Front Desk Receptionist
Quality Inn
01.2013 - 01.2015
High School Diploma -
St. Andrew's School
08.2004 - 01/2009