Danielle Bergeron
Knoxville
Summary
Results-driven professional with extensive experience at Levitate Music and Arts Festival, excelling in high-pressure environments. Proven ability in customer service and bartending, significantly enhancing guest satisfaction and operational efficiency. Strong leadership skills with a focus on team collaboration and achieving business goals. Experienced in managing staff and daily operations while effectively serving multiple customers per shift.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Bartender
Undeclared
Knoxville
01.2025 - Current
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness of bar area and storage spaces.
- Assisted in inventory management and stock replenishment processes.
- Collaborated with kitchen staff to coordinate food and drink orders effectively.
- Trained new bartenders on drink preparation and bar protocols.
- Handled cash transactions and processed payments accurately and efficiently.
- Performed opening and closing duties including restocking supplies.
Barback
Levitate Music and Arts Festival
06.2024 - 08.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Intern Engineer
HDR
05.2024 - 08.2024
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Assisted in developing cost-effective solutions to engineering problems.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
- Collaborated with other departments to facilitate successful project completion.
- Expanded knowledge of relevant industry regulations, codes, and standards to ensure projects were completed in compliance with all requirements.
Retail Worker
Levitate
07.2022 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Manager's Assistant
Superior Lobster and Seafood
08.2020 - 08.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ran errands to support daily needs of management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Scituate Country Club
04.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Architecture
University of Tennessee
Knoxville, TN05-2027
High School Diploma -
Marshfield High School
Marshfield, MA06-2022
Skills
- Efficient multitasking
- Fast-paced environment
- Bartender support
- Customer service
- Guest service
- Team leadership
- CAD software
- Inventory management
Certification
Tennessee TABC Alcohol Server and Seller
Timeline
Bartender
Undeclared
01.2025 - Current
Barback
Levitate Music and Arts Festival
06.2024 - 08.2024
Intern Engineer
HDR
05.2024 - 08.2024
Retail Worker
Levitate
07.2022 - 07.2024
Manager's Assistant
Superior Lobster and Seafood
08.2020 - 08.2023
Server
Scituate Country Club
04.2020 - 07.2020
Bachelor of Arts - Architecture
University of Tennessee
High School Diploma -
Marshfield High School