Human Resource Generalist 2
DANIELLE BUCKLER
TN Department of Corrections
Clarksville
11
years of professional experience
Experienced Human Resources professional with four years in HR operations, specializing in employee onboarding, training facilitation, and workforce development. Holds a bachelor’s in Human Resource Management and a master’s in Management and Leadership. Skilled in developing training materials and enhancing HR processes to improve organizational effectiveness and support employee growth.
Work History
Human Resource Generalist 2
1 Year 6 Months- Developed and facilitated onboarding presentations for new employees, ensuring a comprehensive understanding of agency procedures, policies, and employee requirements.
- Coordinated and supported new employee orientation activities, including the preparation of onboarding materials and verification of required employment documentation.
- Provided guidance and technical assistance to hiring managers regarding recruitment procedures, hiring protocols, deadlines, and required documentation.
- Collaborated with HR Leadership and agency stakeholders to identify opportunities for process improvement and standardization of onboarding practices.
- Assisted in the development and enhancement of new-hire recruitment packets and onboarding presentations to improve the employee experience
- Facilitated communication and knowledge sharing among HR professionals, hiring managers, and departmental leadership regarding HR policies, procedures, and operational requirements.
- Interpreted and communicated HR policies, procedures, and guidelines to employees and supervisors to promote consistency and compliance.
- Facilitated employee lifecycle processes while providing customer-focused HR support to employees, supervisors, and management.
- Coordinated and facilitated HR-related meetings and discussions, ensuring effective communication of organizational updates, procedures, and expectations.
- Supported workforce development initiatives by identifying opportunities to enhance employee onboarding, HR service delivery, and organizational processes.
- Maintained HRIS records, ensuring accurate updates for hires, transfers, and separations.
- Coordinated onboarding workflows, including documentation, system access, and new-hire orientation.
- Reviewed benefits and leave cases, resolving inquiries and supporting enrollment changes.
- Interpreted workforce trends to inform staffing, retention, and organizational planning decisions.
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Managed employee leave requests in accordance with federal, state, and company policies while minimizing disruption to business operations.
- Improved onboarding experience for new hires with a comprehensive orientation program and ongoing support.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Managed benefits administration, ensuring timely processing and accuracy of enrollments, changes, and terminations.
- Streamlined HR processes by implementing new software tools and automating manual tasks.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Implemented process improvements to automate office operations.
- Created and delivered HR training sessions to staff, managers and executives.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
HR Generalist 1
2 Years 3 Months- Administered recruitment support, coordinating postings, interviews, and onboarding activities.
- Interpreted HR policies and procedures to guide supervisors through corrective actions.
- Maintained accurate personnel records, protecting confidentiality and data integrity.
- Advised managers on leave administration, attendance issues, and workforce procedures.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Supported benefits administration, explaining enrollment procedures and resolving eligibility questions.
- Trained staff on HR procedures, improving compliance with documentation and service standards.
- Streamlined applicant tracking workflows, improving requisition updates and candidate communication accuracy.
- Answered employee inquiries regarding health benefits and 401k options.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Conducted exit interviews to gain insight into areas needing improvement within the organization''s human resources practices.
- Supported diversity initiatives, fostering an inclusive workplace that values individual strengths and perspectives.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Ensured legal compliance in all HR practices, minimizing potential liabilities for the organization.
Licensed Insurance Agent
3 Years 1 Month- Advised clients on their insurance needs and coverage options based on individual requirements.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Upsold products to policyholders and potential new clients.
- Identified cross-selling opportunities for additional policies or services to enhance customer portfolios.
- Serviced existing portfolios by addressing coverage questions and processing policy endorsements accurately.
- Conducted meetings and calls with potential clients to present tailored insurance policies and address inquiries.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Developed fact-finding interviews to determine need for coverage.
HR Customer Service Representative
5 Months- Earned recognition from management for delivering exceptional customer service that enhanced client loyalty.
- Comprehended and executed verbal and written instructions in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed daily tasks with precision and effectiveness to ensure smooth operations.
- Enhanced customer satisfaction by implementing creative solutions to address issues effectively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support for customer inquiries and addressed concerns to enhance overall satisfaction.
- Resolved customer problems with knowledgeable and friendly service, contributing to overall satisfaction.
HR Assistant
5 Months- Guided new hires through orientation and onboarding, clarifying documentation requirements to streamline HR processes.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Collected and analyzed employee feedback to inform management on necessary corrective actions.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Collected personnel records from various departments to ensure accurate documentation. from other departments or employees.
- Drove employee feedback to deliver information to management for corrective action.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created and updated training materials and benefits packets to enhance new hire onboarding experience.
- Developed and maintained training materials and benefits packets for new hires.
- Organized and filed documents systematically to maintain an efficient office environment., delivered mail and performed bookkeeping to facilitate office operations of HR department.
Education
Master of Science - Management And Leadership
Bachelor of Science - Human Resources Management
Skills
Recruiting
Personnel Recruitment
Pre-Employment Screening
Employee Onboarding
Orientation programs
Interviewing
Presentation Preparation
Orientation management
Training Development
Onboarding processes
Conflict Resolution
HR Information Systems
PeopleSoft HRMS
Data Evaluation
Records management
Policies Implementation
Best practices implementation
Labor relations
FMLA administration
Management Development
Organizational Development
Team collaboration
Manager coaching
Counseling
Personnel Engagement
Complex Problem-Solving
HR association
Off-boarding
Interviewing
HR professional association
Team development
Manager training
ADA compliance
Timeline
Human Resource Generalist 2
TN Department of Corrections
05.2025 - CurrentRead More
HR Generalist 1
Tennessee Department Of Transportation
08.2022 - 11.2024Read More
HR Customer Service Representative
Whirlpool Call Center
10.2020 - 03.2021Read More
Licensed Insurance Agent
TTEC
06.2019 - 07.2022Read More
HR Assistant
TTEC
03.2016 - 08.2016Read More
Western Governors University
Bachelor of Science from Human Resources Management
Read More
Western Governors University
Master of Science from Management And Leadership
Read More