Danielle Duncan
Briceville
Summary
Adept at schedule coordination and maintaining HIPAA compliance, I enhanced patient care and reduced complications at Tennessee Urology Associates by effectively managing pre-surgery protocols and insurance verifications. My teamwork orientation and office administration skills ensured smooth operations, demonstrating my ability to balance urgent and routine healthcare demands efficiently.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
Tennessee Urology Associates
09.2014 - 07.2017
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
Referral Coordinator
Family Medicine West of Knoxville
05.2011 - 09.2014
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
Receptionist
Oak Ridge Pediatrics/ETCH
05.2004 - 06.2010
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
Education
Pursue Nursing Degree - Nursing
Roane State Community College
Oak Ridge, TN07.2006
High School Diploma -
Campbell County High School
LaFollette, TN05.2003
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Patient coordination
- Office administration
Timeline
Surgery Scheduler
Tennessee Urology Associates
09.2014 - 07.2017
Referral Coordinator
Family Medicine West of Knoxville
05.2011 - 09.2014
Receptionist
Oak Ridge Pediatrics/ETCH
05.2004 - 06.2010
Pursue Nursing Degree - Nursing
Roane State Community College
High School Diploma -
Campbell County High School
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