Danielle Hames

• Provide high-level administrative support to the CEO/Founder, managing calendar, communications, and daily operations
• Coordinate complex scheduling across multiple time zones with internal teams, investors, music clients, and partners
• Arrange domestic and international travel, including detailed itineraries and documentation
• Organize and manage board meetings, executive meetings, and company-wide retreats
• Liaise with high-profile music artists, labels, investors, and executive stakeholders
• Facilitate communication between CEO and key stakeholders, ensuring alignment and timely follow-ups
• Handle confidential personal and professional matters with discretion
• Anticipate executive needs and proactively remove obstacles to maintain workflow efficiency
• Track and manage special projects, ensuring deadlines and action items are met

Managed music catalog operations.

• Maintain and track music catalog data, including writer shares and publisher information
• Coordinate distribution of sound recordings and transition catalogs between publishers
• Communicate with artist managers, attorneys, and stakeholders to collect legal agreements and metadata
• Issue termination notices to labels, publishers, and legal representatives for catalog reversion
• Submit titles to the U.S. Copyright Office and ensure compliance with registration requirements

• Managed incoming calls and customer service requests for over 100 clients, ensuring efficient handling of inquiries and issues
• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Greeted and assisted clients with inquiries and service requests.
• Scheduled onsite and remote technical support appointments for 8 technicians, optimizing team workflow and client service
• Coordinated service logistics, facilitating timely resolution of technical issues and enhancing client satisfaction
• Scheduled appointments and coordinated meetings for team members.
• Maintained organized scheduling systems and communicated updates to both clients and technicians
• Utilized office software to create documents and presentations.
• Supported team with administrative tasks to enhance productivity.
• Responded promptly to emails from customers and other departments within the organization.
• Managed multi-line phone system for incoming and outgoing calls.
• Performed data entry and other administrative tasks to support departments.