Danielle Harvey
Gallatin
Summary
Motivated Business Administration student at Volunteer State Community College, with over 15 years of proven experience in customer service and team leadership. Skilled in managing high-volume environments, ensuring financial accuracy, and resolving customer issues. Detail-oriented and reliable, seeking to utilize administrative and management skills to support business operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Sumner Springs Veterinary Clinic
Gallatin
10.2025 - Current
- Serve as the first point of contact for the clinic, managing all front-desk operations to ensure a welcoming environment.
- Coordinate complex scheduling for multiple veterinarians, handling appointment bookings, cancellations, and emergency calls.
- Process daily financial transactions, including payments and invoices, maintaining strict accuracy in cash handling.
- Maintain comprehensive electronic medical records, ensuring all patient information is compliant with standards.
Server
Various Locations
Gallatin & Hendersonville
02.2024 - 10.2025
- Combined roles from M.L. Rose, Awedaddy's Grill, and Keke's Breakfast Cafe
- Maintained superior service standards in fast-paced environments, ensuring timely care to boost satisfaction.
- Managed financial exchanges involving cash and credit cards with precision to ensure accurate reporting.
- Managed opening and closing procedures, guaranteeing restaurants were fully prepared for daily operations.
Shift Lead
Walgreens
Gallatin
09.2022 - 02.2024
- Supervised team members throughout shifts, delegating tasks to ensure smooth store operations.
- Trained new team members on store policies and procedures.
- Managed customer concerns efficiently, resolving issues on the spot to maintain satisfaction.
- Oversaw daily opening and closing procedures, including safe counts and cash operations.
Assistant Manager
Lolli & Pops
Louisville
03.2019 - 02.2020
- Assisted in managing daily store operations, offering leadership to ensure sales goals were met.
- Guided new employees through initial training processes.
- Addressed and resolved customer issues efficiently, protecting the store's reputation.
Medical Administrative Assistant
Synergy Injury Care
Louisville
05.2018 - 03.2019
- Coordinated the scheduling of patient visits, using software to minimize gaps and optimize operations.
- Maintained accurate patient records and assisted with patient intake and documentation.
Scheduler
U of L Physicians Pediatrics
Louisville
10.2016 - 06.2017
- Managed the scheduling and confirmation of patient visits, handling intake and correspondence.
- Utilized scheduling software to input appointments accurately and prioritize urgent requests.
Education
Associate of Applied Science - Business Administration
Volunteer State Community College
Gallatin, TNSkills
- Office Administration
- Scheduling & Logistics
- Data Entry
- Medical Record Keeping
- Phone Systems
- Multi-tasking
- Team Leadership
- Staff Training
- Operations Management
- Cash Handling & Reconciliation
- Transaction Processing
- Inventory Management
- Microsoft Office Suite & 365
- Word
- Excel
- Point of Sale (POS) Systems
- Electronic Medical Records (EMR)
Timeline
Receptionist
Sumner Springs Veterinary Clinic
10.2025 - Current
Server
Various Locations
02.2024 - 10.2025
Shift Lead
Walgreens
09.2022 - 02.2024
Assistant Manager
Lolli & Pops
03.2019 - 02.2020
Medical Administrative Assistant
Synergy Injury Care
05.2018 - 03.2019
Scheduler
U of L Physicians Pediatrics
10.2016 - 06.2017
Associate of Applied Science - Business Administration
Volunteer State Community College