Danielle Holman
Portland
Summary
Adaptable and results-driven professional with over 9.5 years of experience in customer service, conflict resolution, and communication. Demonstrates a strong ability to manage tasks efficiently and foster positive customer relations. Seeking to leverage skills and experience to contribute to a Customer Service Representative role.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Stay-at-Home Mom
09.2021 - Current
- Managed household responsibilities, including budgeting and time management.
- Provided care and support for family members while maintaining an organized and efficient home environment.
Merchandise Handler
The Gap Inc
08.2018 - 09.2018
- Sorted merchandise to designated locations.
- Completed assigned tasks as directed by supervisors.
- Trained and supported newly hired associates.
Store Manager
Mission BBQ
08.2017 - 09.2018
- Managed financial operations and budgeting.
- Supervised daily store activities to ensure smooth operations.
- Developed and maintained strong customer relationships.
Data Entry Clerk (CRT)
Restaurant Depot
04.2016 - 08.2017
- Entered received data accurately into Excel spreadsheets.
- Managed phone communications and appointment scheduling.
- Documented discrepancies and corresponded with customers and branch stores.
- Briefly handled inventory control for the entire warehouse.
- Managed inventory adjustments between branches.
- Held responsibility for item credits for damaged or missing shipments.
- Wrote and filed adjustment vouchers.
Sales Associate
Belk Department Store
05.2016 - 11.2016
- Assisted customers with product selection and inquiries.
- Processed transactions and handled payments.
- Maintained store cleanliness and organization.
- Handled returns and paperwork.
General Manager
Panda Express
05.2012 - 04.2016
- Managed store operations, including profit and loss reporting.
- Hired and scheduled team members.
- Calculated truck orders and prepared food cost reports.
- Implemented marketing strategies and managed catering services.
Education
Associate of Applied Science - Business Management
Volunteer State Community College
Gallatin, TN05-2025
Skills
- Conflict Management
- Food Service
- Profit & Loss Analysis
- Store Management
- Retail Management
- Payroll Processing
- Budgeting
- Leadership and Team Management
- Time management
- Dependable and responsible
- Multitasking
- Organization and time management
- Excellent communication
Timeline
Stay-at-Home Mom
09.2021 - Current
Merchandise Handler
The Gap Inc
08.2018 - 09.2018
Store Manager
Mission BBQ
08.2017 - 09.2018
Sales Associate
Belk Department Store
05.2016 - 11.2016
Data Entry Clerk (CRT)
Restaurant Depot
04.2016 - 08.2017
General Manager
Panda Express
05.2012 - 04.2016
Associate of Applied Science - Business Management
Volunteer State Community College
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