Danielle Hoskins
Apison
Summary
Dynamic server with a proven track record at Olive Garden, excelling in suggestive selling techniques and customer rapport. Recognized for enhancing guest experiences and increasing sales through effective menu presentation and calm demeanor under pressure. Committed to maintaining high standards of service and fostering repeat business through exceptional customer care.
Overview
6
6
years of professional experience
Work History
Server
Jefferson's
Ringgold
06.2025 - Current
- Provided excellent customer service and addressed guest inquiries promptly.
- Managed table assignments and ensured efficient service flow during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer payments and managed cash register transactions efficiently.
- Recommended menu items based on guest preferences and dietary restrictions.
- Provided excellent customer service to ensure satisfaction.
Server
Olive Garden
Chattanooga
04.2022 - 06.2025
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Hobby Lobby
10.2020 - 06.2021
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Receptionist
Dr. Dan Twilley
01.2020 - 09.2020
- Answered central telephone system and directed calls accordingly.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2022
Skills
- Suggestive selling techniques
- Performance enhancement
- Table bussing
- Cocktail expertise
- Calm under pressure
- Guest greeting and seating
- Daily specials knowledge
- Natural leadership skills
- Wine and liquor service
- Menu presentation skills
- Customer service and rapport
Timeline
Server
Jefferson's
06.2025 - Current
Server
Olive Garden
04.2022 - 06.2025
Cashier
Hobby Lobby
10.2020 - 06.2021
Receptionist
Dr. Dan Twilley
01.2020 - 09.2020
High School Diploma -
Ooltewah High School