Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANIELLE ROSSER

Memphis

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Insurance Broker

Independent/Contract/Go Health
11.2019 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Recommended type and amount of coverage based on analysis of customers’ circumstances using persuasive sales techniques..
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Retained 85% of policyholders during annual renewal period


Operation Specialist (Temp)

My Nexxus
05.2019 - 08.2019
  • Operated and organized patient profiles through Humana and Anthem using Excel and Microsoft office
  • Spoke with doctor offices in different states to verify patient information
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Collected, arranged, and input information into database system

Customer Service Representative/ Inside Sales

LINCARE A LINDE COMPANY
11.2018 - 05.2019
  • Organized customer information and account data of over 200 CPAP users
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Surpassed sales goals by 90% annually with implementation of diverse sales tools and strategies.

Legislative Intern

Tennessee General Assembly
01.2018 - 05.2018
  • Worked directly under State Senator Sara Kyle and performed office tasks, clerical work, and set appointments
  • Managed and coordinated state house member public relations, business meetings with sponsors, other law officials, liaison, and house members
  • Presented weekly and monthly notes from committee meetings for state official using Microsoft Office
  • Assisted with event planning and outreach for local businesses, schools, and communities in the 30th district of Memphis.

Elementary Tutor Teacher/ Work Study

Campus School
08.2016 - 05.2017
  • Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make sure each student was able to grasp materials grades for KK-5th.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Mentored small groups of students in formal and informal settings.

Education

Bachelor of Arts & Sciences - Criminal Justice

University Of Memphis
05.2018

Skills

  • Customer service
  • Advanced in Microsoft Office Suite
  • Scheduling appointments
  • Relationships and rapport
  • Patient data confidentiality
  • Excellent communication skills
  • Financial Advisor
  • Knowledge of research and analysis techniques
  • Articulate and detailed oriented
  • Salesforce knowledge
  • Data Entry
  • HIPAA compliance
  • EMR

Certification

  • Life and Health Insurance License - 2019
  • Certified Direct Support Professional, State of Tenneessee - 2025

Timeline

Health Insurance Broker

Independent/Contract/Go Health
11.2019 - Current

Operation Specialist (Temp)

My Nexxus
05.2019 - 08.2019

Customer Service Representative/ Inside Sales

LINCARE A LINDE COMPANY
11.2018 - 05.2019

Legislative Intern

Tennessee General Assembly
01.2018 - 05.2018

Elementary Tutor Teacher/ Work Study

Campus School
08.2016 - 05.2017

Bachelor of Arts & Sciences - Criminal Justice

University Of Memphis

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DANIELLE ROSSER