Summary
Overview
Work History
Education
Skills
Timeline
Generic

danielle wesolek

Knoxville

Summary

Dynamic professional with a proven track record in customer service at Lexus of Knoxville, excelling in communication and problem-solving. Recognized for consistently exceeding sales targets and enhancing customer satisfaction. Adept at organization and time management, leveraging skills in CRM software to drive results and foster teamwork. Looking to obtain a position where I can use my exceptional interpersonal and communication skills to communicate with the customer and foster a positive relationship between the customers and the company.

Overview

11
11
years of professional experience

Work History

Parental Leave

Me
07.2024 - Current

Took time from the workforce to care for children getting them to the appropriate places. Took dedicated time to care and bond with a newborn while maintaining their needs and family house hold

Business Development Representative Service

Lexus of Knoxville
12.2023 - 07.2024

Answered service calls to set service appointments. Reached out to customers when notification came their vehicle was due for service. Listened to customer needs and priorities to provide appropriate suggestions and guidance for services due. Checked out the guest upon arrival to pick up their vehicle and went over inspection sheets. Provide superior customer service by achieving the highest degree of customer satisfaction. Met and exceeded specified monthly targets and goals. Contributed to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally.

Business Development Representative Sales

Lexus Of Knoxville
01.2021 - 12.2023

Managed incoming internet and phone inquiries. Set sales appointments. Listened to customer needs and priorities to provide appropriate suggestions and guidance. Provide superior customer service by achieving the highest degree of customer satisfaction. Met and exceeded specified monthly targets and goals. Contributed to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally.

Hostess

Calhouns
04.2019 - 01.2021

Greeted and seated guests to their assigned tables. Organized and maintained a wait list and actively communicated any delays. Offered beverages to keep people occupied during extended waits. Took orders on the phone and organized to go pickups while maintaining the register.

Parental Leave

Me
05.2018 - 04.2019

Took time away from the workforce to care for a newborn and personal reasons.

Hostess

Litton's Market And Restaurant
07.2016 - 05.2018

Greeted and seated guests to their assigned tables. Organized and maintained a wait list and actively communicated any delays. Offered beverages to keep people occupied during extended waits. Took orders on the phone and organized to go pickups while maintaining the register.

Front Desk / Party Planner

Max Air Trampoline Park
01.2015 - 04.2016

Answered calls for guests looking to plan a party. Explained Packages based on their needs and upsold to make more profitable. Organized and set up parties on day of the event. Supervised and assisted with party to make sure everyone was safe, and needs are taken care of. Checked in guest for their jump time, took payment and gave wristbands according to their jump times.

Education

Halls High School
Knoxville, TN

Associates Degree in Cosmetology -

Tennessee School of Beauty
Knoxville, TN

Skills

  • Customer Service
  • Communication
  • Organization
  • Time and Task Managment
  • Phone Sales
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Google Docs/Sheets
  • Elead CRM
  • Microsoft word

Timeline

Parental Leave

Me
07.2024 - Current

Business Development Representative Service

Lexus of Knoxville
12.2023 - 07.2024

Business Development Representative Sales

Lexus Of Knoxville
01.2021 - 12.2023

Hostess

Calhouns
04.2019 - 01.2021

Parental Leave

Me
05.2018 - 04.2019

Hostess

Litton's Market And Restaurant
07.2016 - 05.2018

Front Desk / Party Planner

Max Air Trampoline Park
01.2015 - 04.2016

Halls High School

Associates Degree in Cosmetology -

Tennessee School of Beauty
danielle wesolek