Dynamic professional with a proven track record in customer service at Lexus of Knoxville, excelling in communication and problem-solving. Recognized for consistently exceeding sales targets and enhancing customer satisfaction. Adept at organization and time management, leveraging skills in CRM software to drive results and foster teamwork. Looking to obtain a position where I can use my exceptional interpersonal and communication skills to communicate with the customer and foster a positive relationship between the customers and the company.
Took time from the workforce to care for children getting them to the appropriate places. Took dedicated time to care and bond with a newborn while maintaining their needs and family house hold
Answered service calls to set service appointments. Reached out to customers when notification came their vehicle was due for service. Listened to customer needs and priorities to provide appropriate suggestions and guidance for services due. Checked out the guest upon arrival to pick up their vehicle and went over inspection sheets. Provide superior customer service by achieving the highest degree of customer satisfaction. Met and exceeded specified monthly targets and goals. Contributed to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally.
Managed incoming internet and phone inquiries. Set sales appointments. Listened to customer needs and priorities to provide appropriate suggestions and guidance. Provide superior customer service by achieving the highest degree of customer satisfaction. Met and exceeded specified monthly targets and goals. Contributed to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally.
Greeted and seated guests to their assigned tables. Organized and maintained a wait list and actively communicated any delays. Offered beverages to keep people occupied during extended waits. Took orders on the phone and organized to go pickups while maintaining the register.
Took time away from the workforce to care for a newborn and personal reasons.
Greeted and seated guests to their assigned tables. Organized and maintained a wait list and actively communicated any delays. Offered beverages to keep people occupied during extended waits. Took orders on the phone and organized to go pickups while maintaining the register.
Answered calls for guests looking to plan a party. Explained Packages based on their needs and upsold to make more profitable. Organized and set up parties on day of the event. Supervised and assisted with party to make sure everyone was safe, and needs are taken care of. Checked in guest for their jump time, took payment and gave wristbands according to their jump times.