Danielle Woods
Shelbyville,TN
Summary
Dynamic Transportation Planner with Geodis Logistics, skilled in freight planning and analytical thinking. Successfully optimized shipping methods, reducing transit time and costs. Proven ability to build relationships and deliver exceptional customer service, while effectively managing risks and enhancing operational efficiency. Committed to teamwork and continuous improvement in transportation systems.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Transportation Planner
Geodis Logistics
02.2022 - Current
- Maintained databases of transportation data and resources for easy access.
- Gathered and presented data in front of customer for MBR.
- Supported other team members, planners, and senior planners.
- Participated in workshops to enhance knowledge of emerging transportation technologies.
- Observed field operations to understand real-world impacts on transportation systems.
- Examined carrier costs and services to recommend alternatives and improvements.
- Optimized shipping methods to reduce time in transit and lower costs.
- Created monthly analytics, illustrating costs for management team.
- Monitored department performance data to avoid and identify potential risks.
- Monitored and tracked deliveries, verifying on-time delivery and immediate issue resolution.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Streamlined processes for planning, significantly decreasing time spent on manual tasks.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Transportation Coordinator
Geodis Logistics
10.2021 - 02.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensured timely deliveries by closely tracking shipments and promptly addressing any delays or issues.
- Logged information for reporting purposes.
- Maintain accurate records of all deliveries for reporting purposes.
Team Member
Kroger
06.2021 - 10.2021
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized cash registers, ensuring accurate cash handling and reconciliation.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Loves Truck Stop
02.2021 - 10.2021
- Oversaw daily operations and ensured compliance with safety standards.
- Trained and mentored new staff on customer service protocols.
- Streamlined inventory management processes to enhance efficiency.
- Implemented promotional strategies to increase sales and customer engagement.
- Monitored financial transactions for accuracy and adherence to policies.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Analyzed sales data to identify trends and inform future initiatives.
- Developed strong working relationships with staff, fostering a positive work environment.
Machine Technician
General Mills
01.2020 - 02.2021
- Collaborated with team members to streamline production processes, enhancing overall efficiency.
- Conducted routine inspections and preventative maintenance on machinery, ensuring reliability and longevity.
- Analyzed production data to identify areas for process improvement, driving operational excellence.
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Customer Relations Manager
National Pen Company
07.2019 - 01.2020
- Developed and implemented customer feedback mechanisms to enhance service quality.
- Led training sessions for staff to improve customer interaction techniques.
- Analyzed customer data to identify trends and inform strategic decision-making.
- Fostered relationships with key clients, resulting in improved satisfaction scores.
- Resolved complex customer issues through effective problem-solving strategies.
- Spearheaded initiatives that increased customer retention rates through targeted outreach programs.
- Managed high-volume call routing using CRM systems to ensure prompt service delivery.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Trained new team members on company policies and best practices for customer engagement.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
Education
High School Diploma -
Coffee County Central High School
Manchester, TN12.2018
Skills
- Freight planning
- Transportation demand management
- Relationship building
- Analytical thinking
- Transportation policy development
- Teamwork and collaboration
- Customer service
- Ad Hoc Reporting
- Problem-solving
- Time management
- Multitasking skills
- Organizational skills
Timeline
Transportation Planner
Geodis Logistics
02.2022 - Current
Transportation Coordinator
Geodis Logistics
10.2021 - 02.2022
Team Member
Kroger
06.2021 - 10.2021
Assistant Manager
Loves Truck Stop
02.2021 - 10.2021
Machine Technician
General Mills
01.2020 - 02.2021
Customer Relations Manager
National Pen Company
07.2019 - 01.2020
High School Diploma -
Coffee County Central High School