Danielle Yule
Nashville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Dog Groomer
Self-employeed
05.2019 - Current
- Learned grooming techniques for various dog breeds and coat types.
- Assisted with maintaining cleanliness of grooming tools and equipment.
- Supported the bathing, drying, and brushing of dogs to enhance their appearance.
- Observed and followed safety protocols to ensure animal welfare during grooming sessions.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Pet Stylist
Petsmart
05.2010 - 06.2019
- Designed and executed customized grooming plans for various breeds, enhancing client satisfaction.
- Trained junior stylists in advanced grooming techniques and safety protocols.
- Oversaw daily operations, ensuring high standards of cleanliness and equipment maintenance.
- Developed efficient scheduling systems to optimize workflow and reduce wait times for clients.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
Lead Cashier/ Players Club Rep
Wildwood Casino
05.2008 - 02.2010
- Supervised cash handling operations to ensure accuracy and compliance with casino policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Managed daily cash drawer reconciliations, identifying discrepancies and resolving issues promptly.
- Addressed customer inquiries and concerns, ensuring high levels of satisfaction and loyalty.
- Increased customer loyalty and retention.
Flight Attendant
Mesa Airlines
10.2003 - 01.2008
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Assisted in training new staff on operational protocols and customer interaction techniques.
- Collaborated with team members to efficiently manage in-flight services and operations.
Front Desk Receptionist
Comfort Inn & Suites
07.2002 - 03.2003
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Coordinated appointment scheduling for staff members, optimizing calendar management and resource allocation.
- Maintained accurate records of visitor logs and office supplies, enhancing organization and accessibility.
Education
High School Diploma -
Manitou Springs High School
Manitou Springs, CO06-2001
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Reliability and punctuality
- Customer relations
- Problem resolution
- Conflict resolution
- Strong work ethic
- Attention to detail
- Hospitality service expertise
Timeline
Dog Groomer
Self-employeed
05.2019 - Current
Pet Stylist
Petsmart
05.2010 - 06.2019
Lead Cashier/ Players Club Rep
Wildwood Casino
05.2008 - 02.2010
Flight Attendant
Mesa Airlines
10.2003 - 01.2008
Front Desk Receptionist
Comfort Inn & Suites
07.2002 - 03.2003
High School Diploma -
Manitou Springs High School