Daniesha Berry
Memphis
Summary
With over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
ArmisHome LLC
Colorado City, CO
06.2022 - Current
- Evaluated insurance claims to determine validity and appropriate compensation amounts.
- Collaborated with policyholders and service providers to gather necessary documentation for claims processing.
- Analyzed loss reports and claim files to identify trends and areas for process improvement.
- Conducted thorough investigations of complex claims to mitigate fraud risks and ensure compliance with policies.
Collections Account Representative
American Financial
Memphis, TN
08.2019 - 03.2022
- Manage client payment schedules, managerial reports, nationwide account communication and client development, and developing repeat business opportunities.
- Determine account status and execute necessary/legal proceedings in compliance with FDCPA and corporate regulations.
- Contact customers regarding delinquent accounts and used skillful communication techniques and problem solving strategies to effectively help them resolve the debt.
- Recognize potential problem accounts and utilize collection techniques to resolve accounts according to FDCPA regulations.
Scheduling Coordinator
Smile Direct Club
Memphis, TN
01.2018 - 08.2019
- Completed 24 hr logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Scheduled deliveries of alignment materials by specified time to begin production on time.
- Developed weekly production status reports for supervisor and manager.
- Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
Administrative Assistant
Medline Industries
Memphis, TN
02.2016 - 07.2019
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coached new employees on administrative procedures, company policies and performance standards.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Catering Associate/Patient Care Assistant
Baptist Memorial
Memphis, TN
01.2016 - 02.2018
- Delivers and serves food at scheduled functions under the supervision of the catering captain.
- Assembles and delivers all food and supplies for catered functions to their scheduled locations.
- Logs and maintains food temperatures.
- Ensures guests receive friendly, courteous service at all times.
- Assists nursing staff with answering and rounding on call lights, delivering items to patients’ rooms, assisting in patient transport, and retrieving supplies for the nursing staff when needed.
- Responsible for auditing and stocking inventory levels on isolation carts, linen carts, and hygiene stations to ensure all supplies are readily available.
Education
High School Diploma -
Memphis Academy of Science Engineering
06-2010
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Lane College
06-2012
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Decision-making
Timeline
Claims Adjuster
ArmisHome LLC
06.2022 - Current
Collections Account Representative
American Financial
08.2019 - 03.2022
Scheduling Coordinator
Smile Direct Club
01.2018 - 08.2019
Administrative Assistant
Medline Industries
02.2016 - 07.2019
Catering Associate/Patient Care Assistant
Baptist Memorial
01.2016 - 02.2018
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Lane College
High School Diploma -
Memphis Academy of Science Engineering