Danita Booker
Nashville,TN
Overview
12
12
years of professional experience
Work History
Site Assistant
YMCA
Nashville, Michigan
04.2024 - Current
- Responsible for planning and implementing activities and executing daily lesson plans for School Age Before and After School sites and Summer Programs. The School Age Site Assistant will work with other site staff to foster children's social, physical, spiritual, and mental growth.
- Set up and take down program space so that area is transformed into child-friendly environment this includes moving, cleaning, picking up and putting back furniture and equipment ensuring program space is left organized fashion . Actively lead and engage a group of 15 to 20 children in activities outlined by he Site Director either inside or outside program areas and during transition times.
- Assist in planning and implementing a quality curriculum that meets YMCA guidelines.
- Attend all staff meeting and in-service training as required by the program staff.
- Assist in controlling and maintaining supplies and inventory on site.
- Assist in monitoring licensing standards at the School Age site to ensure the maintenance of all quality standards
- Maintain positive relationships with YMCA personnel and administration and school staff.
- Assist in maintaining citywide policies and procedures.
- Participate in YMCA volunteer programs and the Annual Giving Campaign
- Assume duties as directed by the Site Director.
Professional Chauffeur
Judah Elite Transportation
Nashville, Michigan
06.2023 - 04.2024
- Transporting clients to and from their preferred destinations
- Maintained clean and comfortable vehicle for optimal passenger experience.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
Operations Specialist
Roketship Nashville Northeast Elementary
Nashville, TN
08.2021 - 05.2023
- Supervising students in cafeteria during lunch.
- Greeting students during arrival.
- Monitoring student while riding on school bus.
- Making sure Covid carts are filled with supplies.
Customer Service Representative
Cigna-HealthSpring
Nashville, TN
05.2019 - 09.2021
- Access Medicare Part D Participants plan to provide education and information regarding prescriptions, dental ad health coverage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Agent
Jupiter Managing General Agency
Nashville, Michigan
05.2018 - 04.2019
- Taking information regarding automobile accidents for insurance claims.
- Take payments for insurance policies, process policy endorsements, process cancellation request.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Customer Service Representative
CVS Caremark - Metro Center
Nashville, TN
09.2013 - 04.2018
- Access Medicare Part D Participants Plans to provide education and information to ensure questions or issues are resolved on inbound/outbound high call volume telephones.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Health Information Technology
National College of Business & Technology
Nashville, TN05.2014
Timeline
Site Assistant
YMCA
04.2024 - Current
Professional Chauffeur
Judah Elite Transportation
06.2023 - 04.2024
Operations Specialist
Roketship Nashville Northeast Elementary
08.2021 - 05.2023
Customer Service Representative
Cigna-HealthSpring
05.2019 - 09.2021
Customer Service Agent
Jupiter Managing General Agency
05.2018 - 04.2019
Customer Service Representative
CVS Caremark - Metro Center
09.2013 - 04.2018
Associate of Applied Science - Health Information Technology
National College of Business & Technology
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