Dannia Werra
Kingsport
Summary
Experienced Assistant Front End Manager with a strong foundation in customer service and staff supervision. Skilled in managing operations, coordinating sales, and enhancing customer satisfaction. Focused on fostering a productive work environment while driving profitability through effective strategy implementation.
Overview
10
10
years of professional experience
Work History
Assistant Front End Manager
Giuseppe’s Italian Restaurant
Kingsport
02.2019 - 06.2026
- Coordinated staff schedules to ensure optimal coverage and service.
- Trained new employees on customer service standards and procedures.
- Resolved customer complaints promptly to maintain satisfaction.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Supported front-of-house staff during peak service hours for efficiency.
- Assisted customers with product selection, inquiries, and checkout processes.
- Managed inventory levels and ordered supplies to maintain stock.
- Conducted regular meetings to communicate updates and reinforce standards.
- Established goals for team members to encourage productivity and efficiency.
- Ensured all employees followed safety regulations while performing their duties.
- Ensured food safety practices were followed during all operations.
- Collaborated with other managers on developing new operational processes.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
Barista
Starbucks
Kingsport
08.2016 - 12.2017
- Prepared and served high-quality coffee beverages to customers.
- Provided excellent customer service and resolved customer issues promptly.
- Trained new baristas on beverage preparation and customer service standards.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of workspace and equipment.
- Stocked inventory and ensured availability of supplies during peak hours.
- Collaborated with team members to achieve seamless service flow during busy periods.
- Followed company policies for food safety and sanitation procedures diligently.
Education
High School Diploma -
Dobyns Bennett High School
Kingsport, TN05-2017
Skills
- Customer service
- Staff management
- Schedule management
- Inventory management
- Food safety compliance
- Operational efficiency
- Time management
- Team leadership
Timeline
Assistant Front End Manager
Giuseppe’s Italian Restaurant
02.2019 - 06.2026
Barista
Starbucks
08.2016 - 12.2017
High School Diploma -
Dobyns Bennett High School