Danyelle Blankenship
Hermitage
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Archimedes / Navitus
Brentwood
01.2025 - Current
- Maintained accurate records of member interactions and transactions.
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Conducted regular reviews of pharmacy benefits programs to ensure compliance with applicable laws and regulations.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Coordinated with healthcare providers to gather necessary patient information for prior authorization requests.
Receptionist
Williamson Medical Center
Franklin
06.2024 - 01.2025
- Prepared daily reports for management summarizing activities that occurred during shift.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Ensured compliance with all applicable laws, regulations, and standards of practice.
- Adhered strictly to privacy protocols while handling confidential information of patients.
- Maintained an organized reception area including stocking supplies and keeping the space clean.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Shipping and Receiving Clerk
New Balance DDC
Lebanon
10.2023 - 01.2025
- Organized materials into appropriate storage areas based on product type or size.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Maintained a clean work area by sweeping, dusting, mopping.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Processed returns and exchanges according to company policies.
Client Service Representative
Empyrean Benefits Solutions
La Vergne
09.2020 - 06.2024
- Provided customer service support to clients in a timely and efficient manner.
- Researched new plan options in order to provide employees with the best possible choices during the annual open enrollment period.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Maintained customer records in the database system.
- Verified accuracy of data entered into company systems.
- Managed client accounts by providing accurate data entry services.
- Performed administrative tasks such as filing documents and responding to emails.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Processed paperwork associated with open enrollments, terminations, life events and other related activities.
Technical Support Representative
Asurion
Antioch
04.2020 - 09.2020
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Recommended upgrades or additional features that could enhance user experience.
- Documented all activities related to technical support including processes, updates, changes made.
- Supported customers with online billing, access, and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Managed the configuration and setup of customer accounts and systems.
Customer Care Representative
365 worx
Nashville
02.2017 - 04.2020
- Accountable for inbound and/or outbound phone-based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
- Followed up, resolved, and documented issues. Routed inquiries needing further investigation to the appropriate department, and conducted routine research as needed.
- Worked with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Quality Inspector
Hyla Moblie
La Vergne
08.2014 - 07.2017
- Approved incoming materials by confirming specifications.
- Conducted visual and measurement tests; rejected and return unacceptable materials.
- Documented inspection results by completing reports and logs; summarized re-work and waste; input data into quality database
Receptionist / Data Entry Clerk
Extended Arms
Nashville
05.2011 - 06.2014
- Responded to emails and managed mail correspondence.
- Greeted guests, and maintained the office calendar.
- Assisted with invoicing, as well as performed data entry and filing tasks.
- Managed inventory of office supplies and executed other clerical tasks as needed.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05-2009
Skills
- Problem solving
- Customer service
- Record keeping
- Data entry
- Account management
- Claims processing
- Time management
- Conflict resolution
- Attention to detail
- Follow-up procedures
- Call center experience
- Member onboarding
- Escalation handling
Timeline
Member Service Representative
Archimedes / Navitus
01.2025 - Current
Receptionist
Williamson Medical Center
06.2024 - 01.2025
Shipping and Receiving Clerk
New Balance DDC
10.2023 - 01.2025
Client Service Representative
Empyrean Benefits Solutions
09.2020 - 06.2024
Technical Support Representative
Asurion
04.2020 - 09.2020
Customer Care Representative
365 worx
02.2017 - 04.2020
Quality Inspector
Hyla Moblie
08.2014 - 07.2017
Receptionist / Data Entry Clerk
Extended Arms
05.2011 - 06.2014
High School Diploma -
Hillsboro High School
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