Dari Wilkison
Greeneville,TN
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
17
17
years of professional experience
Work History
Supply Chain Operations Specialist
TEVET
07.2025 - Current
- Retrieve purchase requisitions from Lockheed Martin SAP portal to review, quote and procure through suppliers.
- Quote customers by finding the best price and lead time for the customer through various suppliers.
- Source products through over 20 vetted vendors and obtain optional vendors based on price and lead time.
- Source suppliers based on customer demand.
- Audit accuracy of quotes and purchase orders within NetSuite.
- Purchase order placement, and follow up with vendor, and relay information to customer.
- Ensure timely order deliver from supplier to customer.
- Follow up on delivery, quality and transactional issues with the customer.
- Curate with supplier and customer on quilt and return situations.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Assistant Material Manager
Sungwoo Hitech America
06.2024 - 04.2025
- Attend daily plant meetings regarding quality and production.
- Fill in for Materials Manager when necessary.
- Work with Materials Supervisor to assist with team member support and training for 12 hourly employees.
- Coordinate monthly inventory for 5 product lines with plant employees to ensure accurate results.
- Complete monthly closing reports and payment requests to submit to company President and Controller.
- Provide forecasts, shortages and purchase orders to Mexico sister facility.
- Direct Material Supervisor and team on the coordination of material, inventory and production needs.
- Work with human resources on reporting of hourly employee incidents and resolution.
- Member of location safety team.
- Established effective communication channels between departments to facilitate smooth coordination of materials procurement, storage, and distribution processes.
- Conducted regular audits of the warehouse to maintain compliance with safety regulations and company policies.
- Assisted in the development and implementation of continuous improvement initiatives within the materials department, leading to increased productivity and operational efficiency.
- Streamlined warehouse operations by optimizing storage space and improving organization of materials.
- Developed and maintained strong relationships with suppliers, fostering a collaborative environment that resulted in improved service levels and response times.
- Enhanced inventory accuracy by implementing an efficient tracking system for all incoming and outgoing materials.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Created and implemented comprehensive supply chain management strategies.
Material Planner
Sungwoo Hitech America
04.2023 - 06.2024
- Enter and receive purchase orders based on material needs for the plant.
- Review stock levels, analyze and forecast materials weekly from 10 local suppliers.
- Work with our Korean and Mexico facilities to receive material and communicate production needs for material.
- MRO requisitions and purchasing for plant orders and supplies.
- Complete 5 monthly closing reports for local suppliers, rental agreements and logistic expenses to submit to finance.
- Assist with daily and weekly reports to Materials Management based on GM EDI.
- Attend daily plant meetings for production and fill in where necessary for Material’s Manager.
- Coordinate monthly inventory with plant employees to ensure accurate results.
- Provide timely and accurate documentation to receiving for incoming shipments.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
- Reviewed system-generated error reports and manually input order corrections.
- Collaborated with cross-functional teams to identify process improvements, resulting in cost savings and increased operational efficiency.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Customer Service Specialist
Uniparts Olsen Inc.
10.2022 - 04.2023
- Request and enter customer forecasts into ERP system.
- Enter orders and adjust forecasts based on new orders.
- Work with schedulers and production to expedite, move and adjust orders on the order book.
- Communicate with quality, packaging and shipping to relay customer delivery requirements and details.
- Assist accounts receivable to receive payment from delinquent customers.
- Review quotes with estimating team and CFO/VP for profitability of production orders.
- Analyze order book changes for drop in and removal of orders. Work with customers to maintain accurate order book.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Supply Management Planner
Sedona Staffing
01.2019 - 10.2022
- Work with overseas John Deere factories to place orders with domestic suppliers.
- Review and approve supplier invoices for discrepancies.
- Communicate with warehouse/receiving to ensure accurate order receipts.
- Plan and adjust order schedules in line with factory demands.
- Kept all documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.
- Built relationships within company and external parties such as suppliers.
- Performed data entry and completed proper paperwork.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Collaborated with cross-functional teams to align goals and ensure project success.
Customer Sales and Service Representative
Cobham
08.2016 - 04.2018
- Worked with customers for the purchase of new units and repair of units coming into the facility.
- Operated side by side with supply chain management to review inventory and evaluate forecasts to ensure inventory levels meet customer order demand.
- Synchronized customer order forecasts for direct sales and repairs with supply chain and production planners.
- Analyzed and created import/export documents with location import/export controller.
- Coordinated with shipping to pull orders and associated documentation to make delivery/contract date requirements.
- Reviewed government FARS and DFARS on contracts.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Senior Customer Service and Sales Representative
Alcoa
04.2008 - 08.2016
- Liaison between customers and the production in the mill, place orders and oversee them until completion.
- Review and priced quotations for customer requirements both through a price book and with marketing/sales team.
- Worked with supply chain and traffic department on the status of orders for my customers.
- Maintained the transition of a depot program containing imported material from a sister facility in Russia to distribution customers in the U.S.
- Experience in both the AS400 and ORACLE systems.
- Completion of Level I Center of Excellence training on the Alcoa Business System (ABS).
- Participant in review and implementation of new Daily Management Board for Total Production Maintenance.
Education
Master's - Business Administration, Human Resources
Saint Ambrose University
Davenport, IA05-2008
Bachelor of Arts - Psychology, Education
The University of Iowa
Iowa City, IA05-2002
Associates of Arts - Liberal Arts
Scott Community College
Bettendorf, IA05-2000
Skills
- Planning and forecasting
- Cross-functional communication
- Process optimization
- Attention to detail
- Problem-solving
- Time management
- Customer relationship management
- Inventory management
- SAP, NetSuite, AS400, Oracle experience
- Skilled in Microsoft Office applications
Timeline
Supply Chain Operations Specialist
TEVET
07.2025 - Current
Assistant Material Manager
Sungwoo Hitech America
06.2024 - 04.2025
Material Planner
Sungwoo Hitech America
04.2023 - 06.2024
Customer Service Specialist
Uniparts Olsen Inc.
10.2022 - 04.2023
Supply Management Planner
Sedona Staffing
01.2019 - 10.2022
Customer Sales and Service Representative
Cobham
08.2016 - 04.2018
Senior Customer Service and Sales Representative
Alcoa
04.2008 - 08.2016
Master's - Business Administration, Human Resources
Saint Ambrose University
Bachelor of Arts - Psychology, Education
The University of Iowa
Associates of Arts - Liberal Arts
Scott Community College
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