Dariana Hernandez
Clarksville,TN
Summary
Desired the position of administrative in a fast-paced work environment, bring a wealth of experience in performing general administrative duties, including general secretarial and technical support.
Overview
15
15
years of professional experience
Work History
Merchandise Associate
TJX Companies
11.2022 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
BDC Service Representative
Wyatt Johnson KIA
02.2021 - 11.2021
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Managed approximately 30 incoming calls, and emails per day from customers.
Service Porter
Jim Ellis Toyota of McDonough
07.2019 - 01.2021
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Performed cleaning and maintenance duties as directed.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
Hostess
La Parilla Mexican Rest
11.2018 - 07.2019
- Greet and seat customers, manage the seating chart
- Accept and organize reservations, and prioritize reservations to accommodate customers.
Personal Nanny
Family
07.2017 - 10.2018
- After school care, homework
- Meal prep, light cleaning and daily overview with parents
Receptionist
EDIC College
06.2015 - 06.2017
- Receptionist, filling, organizing, copies, fax
- Schedules and answering basic students questions.
Assistant Teacher
Head Start Mamey I
03.2013 - 05.2015
- Assistant to Head Teacher.
- Assist in daily routine such as, daily work plans, meals planning/prep
- Circle time, topic of the day, and daily parents discussion.
Administration
EPC Nutrix
01.2010 - 02.2013
- Keeping files up to date organizing, sending fax, answering calls, making copies and any other admin task required
Education
No Degree - Radiology Technologist
EDIC COLLAGE
Caguas, PR05-2017
High School Diploma -
Josefa Pastrana
Aguas Buenas, PR05-2011
Skills
- Retail experience
- Merchandise presentation
- Visual merchandising
- Pricing and signage updates
- Product rotation
- Markdowns and promotions
- Store recovery
- Markdown procedures
- Safe driving
- Strong multitasking
- Call center experience
- Appointment scheduling
- Follow-up calls
- Bilingual
Timeline
Merchandise Associate
TJX Companies
11.2022 - Current
BDC Service Representative
Wyatt Johnson KIA
02.2021 - 11.2021
Service Porter
Jim Ellis Toyota of McDonough
07.2019 - 01.2021
Hostess
La Parilla Mexican Rest
11.2018 - 07.2019
Personal Nanny
Family
07.2017 - 10.2018
Receptionist
EDIC College
06.2015 - 06.2017
Assistant Teacher
Head Start Mamey I
03.2013 - 05.2015
Administration
EPC Nutrix
01.2010 - 02.2013
No Degree - Radiology Technologist
EDIC COLLAGE
High School Diploma -
Josefa Pastrana
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