Darin Mann
Nashville
Summary
Seasoned Night Audit Manager with significant background in overseeing hotel operations during evening hours. Possess robust skills in financial auditing, customer service management, and team leadership. Strengths include remarkable problem-solving abilities, keen attention to detail, and ability to adapt rapidly to changing situations. Successfully improved operational efficiency and guest satisfaction scores in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Audit Manager
The Hermitage Hotel
Nashville
04.2025 - Current
- Supervised front desk staff to ensure smooth overnight guest services.
- Reviewed daily revenue reports and discrepancies for management analysis.
- Trained new employees on night audit procedures and hotel policies.
IT Technician
US Navy
Nashville
08.2017 - Current
- Troubleshot software issues on diverse operating systems and applications.
- Supported network infrastructure by configuring routers and switches.
- Conducted routine inspections of IT equipment to ensure optimal performance.
Guest Services Supervisor
The Hermitage Hotel
Nashville
08.2023 - 04.2025
- Supervised front desk operations and ensured efficient guest check-in processes.
- Assisted in developing training materials for new team members and ongoing education.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
Night Auditor
The Hermitage Hotel
Nashville
11.2022 - 08.2023
- Balanced daily financial reports and ensured accuracy of transactions.
- Monitored security systems to maintain guest safety overnight.
- Managed guest check-ins and check-outs during overnight shifts.
Education
Associate of Science - Network Engineering
Western Governors University
Salt Lake City, UT02-2027
Skills
- Network troubleshooting
- Technical support
- Employee training
- Financial reporting
- Guest relations
- Property management systems
Certification
- COMPTIA A+ : February 27th, 2025
Timeline
Night Audit Manager
The Hermitage Hotel
04.2025 - Current
Guest Services Supervisor
The Hermitage Hotel
08.2023 - 04.2025
Night Auditor
The Hermitage Hotel
11.2022 - 08.2023
IT Technician
US Navy
08.2017 - Current
Associate of Science - Network Engineering
Western Governors University
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