Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darin Mann

Nashville

Summary

Seasoned Night Audit Manager with significant background in overseeing hotel operations during evening hours. Possess robust skills in financial auditing, customer service management, and team leadership. Strengths include remarkable problem-solving abilities, keen attention to detail, and ability to adapt rapidly to changing situations. Successfully improved operational efficiency and guest satisfaction scores in previous roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Night Audit Manager

The Hermitage Hotel
Nashville
04.2025 - Current
  • Supervised front desk staff to ensure smooth overnight guest services.
  • Reviewed daily revenue reports and discrepancies for management analysis.
  • Trained new employees on night audit procedures and hotel policies.

IT Technician

US Navy
Nashville
08.2017 - Current
  • Troubleshot software issues on diverse operating systems and applications.
  • Supported network infrastructure by configuring routers and switches.
  • Conducted routine inspections of IT equipment to ensure optimal performance.

Guest Services Supervisor

The Hermitage Hotel
Nashville
08.2023 - 04.2025
  • Supervised front desk operations and ensured efficient guest check-in processes.
  • Assisted in developing training materials for new team members and ongoing education.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.

Night Auditor

The Hermitage Hotel
Nashville
11.2022 - 08.2023
  • Balanced daily financial reports and ensured accuracy of transactions.
  • Monitored security systems to maintain guest safety overnight.
  • Managed guest check-ins and check-outs during overnight shifts.

Education

Associate of Science - Network Engineering

Western Governors University
Salt Lake City, UT
02-2027

Skills

  • Network troubleshooting
  • Technical support
  • Employee training
  • Financial reporting
  • Guest relations
  • Property management systems

Certification

  • COMPTIA A+ : February 27th, 2025

Timeline

Night Audit Manager

The Hermitage Hotel
04.2025 - Current

Guest Services Supervisor

The Hermitage Hotel
08.2023 - 04.2025

Night Auditor

The Hermitage Hotel
11.2022 - 08.2023

IT Technician

US Navy
08.2017 - Current

Associate of Science - Network Engineering

Western Governors University
Darin Mann