Darin Shaffer
Bluff City
Summary
General Sales Manager and Finance Manager with a strong record of driving sales growth and enhancing profitability. Expertise in strategic planning and team leadership, resulting in improved customer satisfaction and operational efficiency. Proven ability to exceed sales targets through effective marketing and advertising strategies.
Overview
36
36
years of professional experience
Work History
Finance Manger
Bristol Cheverolet
Bristol
03.2022 - Current
- Worked alongside sales team to develop arrangements that increased customer satisfaction and dealership profitability.
- Confirmed adherence of all finance documentation to state and federal regulations.
- Delivered successful sales of backend products, fulfilling set penetration and per copy objectives.
- Decreased chargebacks by enhancing customer comprehension of product values.
- Delivered backup to sales desk as necessary.
- Supported development and training initiatives for the sales team.
General Sales Manager
Morristown Ford
Morristown
11.2021 - 03.2022
- Directed and enhanced performance of a team of 6 sales representatives.
- Formulated and executed sales strategies aligned with dealership goals.
- Enhanced comprehension of dealership policies, procedures, and sales systems within Sales Managers.
- Coordinated with Dealer and General Manager to analyze days supply for new and pre-owned vehicles and procured vehicle inventory based on findings.
- Partnered with General Manager to formulate strategic monthly and annual targets for sales department.
- Attained lender approvals through optimal deal structuring, proficient negotiation techniques, and the establishment of solid lender relationships.
General Sales Manager/Used Car Manager
Grindstaff Ford/Chrysler Dodge Jeep Ram
Elizabethton
10.2019 - 11.2021
- Directed and enhanced the performance of a team of 9 sales representatives.
- Supervised group of 4 individuals in detail
- Formulated and executed sales strategies aligned with dealership goals.
- Enhanced comprehension of dealership policies, procedures, and sales systems within Sales Managers.
- Coordinated with Dealer and General Manager to analyze days supply for new and pre-owned vehicles and procured vehicle inventory based on findings.
- Partnered with General Manager to formulate strategic monthly and annual targets for sales department.
- Assessed vehicle inventory for retail retention and wholesale distribution.
- Orchestrated hiring process and oversaw training initiatives for new sales representatives.
- Approved wash-out sheets for sales personnel.
- Contributed to weekly sessions for reviewing advertising plans and strategizing future sales events.
- Attained lender approvals through optimal deal structuring, proficient negotiation techniques, and the establishment of solid lender relationships.
Finance Manager
Empire Ford Lincoln
Abingdon
01.2000 - 10.2019
- Worked alongside sales team to develop arrangements that increased customer satisfaction and dealership profitability.
- Confirmed adherence of all finance documentation to state and federal regulations.
- Delivered successful sales of backend products, fulfilling set penetration and per copy objectives.
- Decreased chargebacks by enhancing customer comprehension of product values.
- Attained lender approvals through optimal deal structuring, proficient negotiation techniques, and the establishment of solid lender relationships.
- Delivered backup to sales desk as necessary.
- Supported development and training initiatives for the sales team.
- Attained lender approvals through optimal deal structuring, proficient negotiation techniques, and the establishment of solid lender relationships.
Sales Consultant
Empire Ford Lincoln
Abingdon
01.1996 - 01.2000
- Provided detailed product information to customers, including features, prices, and availability.
- Engaged customers in conversations to effectively determine needs and recommend suitable products.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Developed key customer relationships to enhance sales effectiveness and drive repeat business.
- Upheld consistent product certification requirements.
Laborer
Fitzgerald Homebuilders
Blountville
11.1994 - 01.1996
- Contributed to cabinet installation efforts
- Executed renovations of bathrooms and kitchens
- Installed molding and crown molding to enhance aesthetic appeal in spaces.
- Assisted in framing, drywall installation, and finishing work on residential projects.
Pharmacy Technician
Revco Pharmacy
Bristol
05.1991 - 11.1994
- Transferred medication from the truck.
- Generate labels for customer prescriptions.
- Measured and prepared medication doses in accordance with pharmacist's instructions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained proper storage and security conditions for drugs to ensure compliance with regulations.
Crew Member
McDonald's
Bristol
09.1989 - 05.1991
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assembled and served meals according to specific guest requirements.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained accurate cash drawer balances through diligent tracking of transactions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Resolved customer complaints in a professional manner to enhance guest satisfaction.
Education
Some College (No Degree) - Georgraphy
ETSU
Johnson City, TN05-1994
High School Diploma -
Sullivan East High School
Bluff City, TN05-1989
Skills
- Deal structuring
- Customer financing
- Sales forecasting
- Negotiationtechnique
- Compliance management
Timeline
Finance Manger
Bristol Cheverolet
03.2022 - Current
General Sales Manager
Morristown Ford
11.2021 - 03.2022
General Sales Manager/Used Car Manager
Grindstaff Ford/Chrysler Dodge Jeep Ram
10.2019 - 11.2021
Finance Manager
Empire Ford Lincoln
01.2000 - 10.2019
Sales Consultant
Empire Ford Lincoln
01.1996 - 01.2000
Laborer
Fitzgerald Homebuilders
11.1994 - 01.1996
Pharmacy Technician
Revco Pharmacy
05.1991 - 11.1994
Crew Member
McDonald's
09.1989 - 05.1991
Some College (No Degree) - Georgraphy
ETSU
High School Diploma -
Sullivan East High School