Darla Bates
Flintville
Summary
As a financial aid director working in a fast paced office for over 20 years, I have streamlined processes to ensure compliance and timely approvals while enhancing student support. Skilled in document analysis and collaborative teamwork, fostering a culture of efficiency and professionalism in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Director of Financial Aid
The Hair Academy
05.2001 - Current
- Assisted in processing financial aid applications to ensure timely approvals.
- Supported students in understanding financial aid options and requirements.
- Maintained accurate records of financial aid disbursements and transactions.
- Collaborated with departments to streamline financial aid processes and communication.
- Conducted research on federal and state regulatory changes affecting financial aid policies.
- Participated in training sessions to enhance knowledge of financial aid systems and tools.
- Maintained accurate digital and manual records.
- Coordinated schedules and meetings, enhancing communication across departments.
- Oversaw inventory management, ensuring availability of essential office supplies.
- Trained new staff on customer service protocols and company policies.
- Implemented solutions for recurring problems, reducing escalation rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling transactions regularly to ensure balanced financial aid accounts.
- Conducted comprehensive internal audits to ensure compliance with regulatory standards and internal policies.
Cosmetologist
Trendy Cuts
10.2003 - 10.2025
- Oversaw inventory management, optimizing product usage and minimizing waste across service offerings.
- Streamlined salon operations, improving efficiency through effective scheduling and resource management.
- Cultivated strong client relationships through personalized consultations and tailored beauty solutions.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewals.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Certificate of Technical Studies - Cosmetology Instructor
Fayetteville Beauty School
Fayetteville, TN05-2000
High School Diploma -
Buckhorn High School
New Market, Al05-1996
Skills
- Effective verbal communication
- Proficient in Microsoft Office
- Document analysis
- Financial counseling
- Data validation
- Policy interpretation
- Collaborative teamwork
- Effective problem resolution
Timeline
Cosmetologist
Trendy Cuts
10.2003 - 10.2025
Director of Financial Aid
The Hair Academy
05.2001 - Current
Certificate of Technical Studies - Cosmetology Instructor
Fayetteville Beauty School
High School Diploma -
Buckhorn High School
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