Darlene Buckner
Etowah
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
1988
1988
years of post-secondary education
Work History
Pharmacy Technician
Walmart 1815 decatur pike, Athens, Tn 37303
Athens
07.2020 - Current
- Insuring the customer’s insurance is applied, current on all their meds, calling doctor on refills of medications, assisting customers on getting their medications and any over the counter medications, ringing and cashing out any and all medications in a fast and timely manner. Assuring the customer’s are getting the right medications before leaving the store. Helping customers with their on line accounts. Assisting customers with ordering and setting up their online accounts, helping customers stay vaccinated with up and coming vaccinations. Making sure our customers are happy with their service. Helping with stocking and ordering. Keeping areas of work clean and organized.
- Dispensed medications accurately and efficiently to customers.
Customer Service Mgr.
Walmart 1815 Decatur pike
Athens
08.2016 - 07.2020
- Managed customer service team to ensure high-quality support.
- Trained new associates on customer service protocols and procedures.
- Resolved customer inquiries and complaints through effective communication.
- Developed schedules to optimize staff coverage during peak hours.
Customer Service Zone mgr
Walmart 4495 NW Keith st.
Cleveland
07.2009 - 01.2016
- Supervised daily operations to ensure compliance with company policies.
- Coordinated staff scheduling to optimize productivity and service levels.
- Trained team members on inventory management and customer service standards.
- Implemented training programs to enhance team performance and efficiency.
- Monitored sales data to identify trends and improve stock levels.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with department heads to streamline operational processes.
- Conducted regular audits of inventory for accuracy and organization.
- Reviewed daily sales reports to monitor performance against targets.
- Achieved high retention within assigned zone, maintaining high employee engagement.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Established key performance indicators to track progress towards goals.
- Investigated customer complaints and provided solutions in a timely manner.
- Coached store personnel on selling techniques, customer service standards.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Implemented procedures for inventory control and stock management.
- Developed and implemented strategies to increase sales in assigned zones.
- Identified opportunities for process improvements within the zone's operations.
- Ensured compliance with company policies across all stores in the assigned zone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store mgr
Jiffy Mart
Madisonville
12.2001 - 06.2009
- Managed daily store operations and ensured efficient workflow.
- Supervised staff and provided training on customer service techniques.
- Oversaw inventory management and maintained optimal stock levels.
- Developed promotional displays to enhance product visibility and appeal.
- Implemented loss prevention strategies to safeguard store assets.
- Conducted regular audits to ensure compliance with health and safety standards.
- Resolved customer complaints and enhanced overall shopping experience.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store mgr
Mr Zips inc.
Delano
04.1993 - 12.2000
- Managed daily operations of convenience store to ensure efficient service.
- Trained and supervised staff in customer service and store policies.
- Organized inventory and restocked shelves to maintain product availability.
- Ensured compliance with health and safety regulations throughout the store.
- Addressed customer inquiries and resolved complaints effectively and promptly.
- Coordinated scheduling for staff to optimize store coverage during peak hours.
- Monitored cash handling procedures to ensure accuracy in transactions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Education
Mcminn Central High School
Englewood, TNSkills
- Customer Service
- Leadership
- Insurance
- Cash deposits and money handling
- Inventory mgt
Timeline
Pharmacy Technician
Walmart 1815 decatur pike, Athens, Tn 37303
07.2020 - Current
Customer Service Mgr.
Walmart 1815 Decatur pike
08.2016 - 07.2020
Customer Service Zone mgr
Walmart 4495 NW Keith st.
07.2009 - 01.2016
Store mgr
Jiffy Mart
12.2001 - 06.2009
Store mgr
Mr Zips inc.
04.1993 - 12.2000
Mcminn Central High School