Darlene Mouzon
Nashville,TN
Summary
Reliable Medical Support professional with 10+ years of experience in healthcare type environments. Expertly assist with office operations and physician support by gathering patient information, collections and procedures. Motivated, positive and empathetic during each patient interaction to improve satisfaction and patient retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collections Specialists Supervisor
American Redcross
10.2022 - Current
- Supervise collections and overall operation of center for the day.
- Maintain confidentiality while performing physical exams, medical histories and pre screening questionnaire with donors to determine eligibility.
- Obtain whole blood, platelet, sample tubes and plasma collections
- Pack, scan and ship blood products, tubes etc.
- Print lab requisitions, shipment manifest
- Do QA testing of equipment and supplies.
- Maintain cleanliness of center
- Attend annual training sessions and classes
- Manage and help staff throughout shift
- Complete paperwork accurate and thoroughly.
- Provide customer service.
- Develop and maintain courteous and effective working environment.
Phlebotomist
Adecco/Bioreference
03.2021 - 08.2022
- Obtained nasal covid specimens on athletes and staff members
- Obtained blood collections and various other lab tests per physician orders
- Printed out lab requisition's and verified patient collection
- Processed rapid covid tests on accula machines
- Helped with patient flow
- Filed and organized lab forms, paperwork and equipment areas
- Trained new staff members
- Called and confirmed patient appointments
- Rescheduled appointments as needed
- Collected insurance information
- Attended meetings and stayed up to date with all required CEU's
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Mobile Phlebotomist
Stover Medical Service
07.2018 - 04.2020
- Called patients nightly to set up appointments for blood, and various specimen collections
- Printed lab requisitions on confirmed patient appointments
- Maintained integrity of specimens during transportation to lab and/or shipping
- Spun down/poured off specimens via portable centrifuge
- Used computer system to submit daily invoices and paperwork for billing etc
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Maintained contact with providers, nurses and other staff when drawing/or collecting specimens at assisted living facilities, memory care units etc
Independent Contractor/Mobile Phlebotomist
Phlebotomy Services International
11.2015 - 01.2019
- Called and verified patient appointments with clients and or rescheduled
- Obtained vitals
- Prepared paperwork and specimens for shipment
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
Mobile Phlebotomist/Front Office Assistant
Reliable Mobile Labs
09.2016 - 03.2018
- Printed schedules and lab requisitions daily.
- Confirmed receipt of schedules and paperwork.
- Identified patients using at least two Identifiers
- Made sure paperwork and specimen labels were accurate.
- Spun down blood collections and separated plasma/serum depending on test
- Trained new employees
- Was the liaison between the office, providers and phlebotomist on the road.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Phlebotomist
St. Thomas Hospital
06.2015 - 11.2015
- Performed retrieval of patient information for collection and inquiry, verified collection of specimens sent to laboratory, checked patient demographics and order information and monitors STAT order printer and/or STAT collection
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
Care Partner /CNA
Vanderbilt Medical Center
09.2010 - 03.2015
- Obtained and documented vital signs routinely, per unit guidelines or patient orders
- Collected specimens, label them and send or take them to the lab
- Assisted pt's with ADL's
- Reported any abnormalities in patient's vitals or overall care if something drastically changed as far as mental status, bruising on skin, etc to nurse
- Assisted unit secretary with visitor check in's, answering phones and patient call lights during downtime
- I did heel sticks on infant's and assisted the IV therapy nurses with blood draws and IV access
- I was a preceptor several times and helped trained new care partners coming to the unit and the float care partners.
- Oriented family members, patients and visitors to the unit and hospital.
- Assisted nurses, doctors, respiratory therapist, and anyone else apart of the care team with whatever they needed as far as procedures, suctioning of patients or just helping to find something in the utility room
- I was also honored to be chosen on a panel with my peers to interview, and take part in helping choose our new Floor Educator
- Transported patients to and from various areas in the hospital and upon discharge
- Charted intake and output, stocked and pulled linens, etc
- Attended in services and, comp fairs, and kept up to date with educational requirements via computer
- Collected blood, sputum, and various specimens.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Medical Assistant
Cameron Staffing / NMG St. Thomas
05.2013 - 07.2014
- Scheduled appointments for a follow up, to another specialty, or for various test, such as cardiac testing, MRI etc.
- Various intramuscular injections.
- Obtained approval's for RX's and pre authorizations from insurance companies.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisting Dr.'s with pap exams and various office procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelor of Science - Management And Human Relations
Trevecca Nazarene University
Nashville, TNLicensed Practical Nurse
South College
Knoxville, TNPhlebotomy
Allied Health Careers Institute
Murfreesboro, TN03.2015
Medical Assistant
Rhode Island College
Providence, RI07.2003
Skills
- EMR Systems
- OSHA Regulations
- Measuring Vital Statistics
- Medical Office Administration
- Patient Relations
- Insurance Information Collection
- Staff Phlebotomy Training
- Diagnostic Testing
- Urinalysis Testing
- Blood and various specimen collections
- Medical Screening
Certification
- PT - Phlebotomy Technician
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
Timeline
Collections Specialists Supervisor
American Redcross
10.2022 - Current
Phlebotomist
Adecco/Bioreference
03.2021 - 08.2022
Mobile Phlebotomist
Stover Medical Service
07.2018 - 04.2020
Mobile Phlebotomist/Front Office Assistant
Reliable Mobile Labs
09.2016 - 03.2018
Independent Contractor/Mobile Phlebotomist
Phlebotomy Services International
11.2015 - 01.2019
Phlebotomist
St. Thomas Hospital
06.2015 - 11.2015
Medical Assistant
Cameron Staffing / NMG St. Thomas
05.2013 - 07.2014
Care Partner /CNA
Vanderbilt Medical Center
09.2010 - 03.2015
Bachelor of Science - Management And Human Relations
Trevecca Nazarene University
Licensed Practical Nurse
South College
Phlebotomy
Allied Health Careers Institute
Medical Assistant
Rhode Island College
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