Darren Yancey
Memphis
Summary
Detail-oriented team player with strong organizational and management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Strategic Data Systems
2023.10 - Current
- Investigated and resolved customers inquiries via phone and email
- Maintained a customer inquiry case accuracy of 96% or better
- Developed technical knowledge of various Naval systems
- Developed adaptability, as I have worked both days and overnights
- Created good rapport with the customer during the call.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Supply Specialist and CDL Driver
United States Army
2017.06 - Current
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability
- Synchronized supply chains to optimize inventory and service procedures
- Analyzed equipment needs of my unit to procure required inventory and supplies
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
- Improved operating efficiency of forward operating battle units
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency
- Operated with safety and skill to avoid accidents and delays
- Inspected vehicle before and after every trip and conducted minor repairs
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Transported hazardous materials and oversized shipments without incident
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained current Class A CDL with Airbrakes endorsement.
Asset Protection Investigator
Walmart
2022.11 - 2023.03
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft
- Patrolled store and staffed designated posts for visible security presence to customers and associates
- Initiated and led asset protection theft investigations following SOP
- Represented company in court proceedings to offer testimony and support
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards
- Monitored physical security protection standards and building access control
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Armed Security Officer
Allied Universal Security Services
2022.08 - 2022.11
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Responded quickly to incidents and assessed active situations for security concerns
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Armed Guard and ATM Service Technician
Loomis Armored
2022.02 - 2022.07
- Serviced ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs
- Picked up and delivered customer change orders and deposits, carrying up to several hundred pounds and making at least 40 stops per day on established route
- Loaded and unloaded multiple bags and boxes of coins weighing up to 25 pounds per item and simultaneously monitored potential threats and occupational hazards
- Drove automatic shift vehicles along designated routes, adjusting as necessary and monitoring security threats and occupational hazards
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Public Safety Officer
Baylor Scott & White Medical Center
2021.03 - 2022.02
- Notified emergency personnel of incidents requiring medical assistance and aid
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Answered emergency calls for help from citizens and business owners
- Educated staff members on proper field procedures to boost public trust in officers and efficiency
- Led shift briefings to inform officers of properties to check and individuals of note in local areas
- Mapped information and read maps
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls
- Recorded facts to prepare reports documenting incidents and activities.
Education
Bachelor of Science - Music Production
Full Sail University
Winter Park, FL04.2025
High School Diploma -
Cordova High School
Cordova, TN05.2017
Skills
- Loss Prevention Policies
- Corrective Actions
- Incident Reports
- Video Surveillance Proficiency
- Shortage Control
- Shrink Management
- Customer Satisfaction
- Critical Thinking
- Business Planning
- Event Planning
- Customer Relationship Management
- Staff Management
- Team Management
- Call center experience
- Complaint Handling
- Team coaching
- Issue Resolution
- Staff Monitoring
Timeline
Customer Service Representative Team Lead
Strategic Data Systems
2023.10 - Current
Asset Protection Investigator
Walmart
2022.11 - 2023.03
Armed Security Officer
Allied Universal Security Services
2022.08 - 2022.11
Armed Guard and ATM Service Technician
Loomis Armored
2022.02 - 2022.07
Public Safety Officer
Baylor Scott & White Medical Center
2021.03 - 2022.02
Supply Specialist and CDL Driver
United States Army
2017.06 - Current
Bachelor of Science - Music Production
Full Sail University
High School Diploma -
Cordova High School
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