Darren Yancey
Memphis
Summary
Detail-oriented team player with strong organizational and management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Strategic Data Systems
10.2023 - Current
- Investigated and resolved customers inquiries via phone and email
- Maintained a customer inquiry case accuracy of 96% or better
- Developed technical knowledge of various Naval systems
- Developed adaptability, as I have worked both days and overnights
- Created good rapport with the customer during the call.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Supply Specialist and CDL Driver
United States Army
06.2017 - Current
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability
- Synchronized supply chains to optimize inventory and service procedures
- Analyzed equipment needs of my unit to procure required inventory and supplies
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
- Improved operating efficiency of forward operating battle units
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency
- Operated with safety and skill to avoid accidents and delays
- Inspected vehicle before and after every trip and conducted minor repairs
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Transported hazardous materials and oversized shipments without incident
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained current Class A CDL with Airbrakes endorsement.
Asset Protection Investigator
Walmart
11.2022 - 03.2023
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft
- Patrolled store and staffed designated posts for visible security presence to customers and associates
- Initiated and led asset protection theft investigations following SOP
- Represented company in court proceedings to offer testimony and support
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards
- Monitored physical security protection standards and building access control
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Armed Security Officer
Allied Universal Security Services
08.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Responded quickly to incidents and assessed active situations for security concerns
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Armed Guard and ATM Service Technician
Loomis Armored
02.2022 - 07.2022
- Serviced ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs
- Picked up and delivered customer change orders and deposits, carrying up to several hundred pounds and making at least 40 stops per day on established route
- Loaded and unloaded multiple bags and boxes of coins weighing up to 25 pounds per item and simultaneously monitored potential threats and occupational hazards
- Drove automatic shift vehicles along designated routes, adjusting as necessary and monitoring security threats and occupational hazards
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Public Safety Officer
Baylor Scott & White Medical Center
03.2021 - 02.2022
- Notified emergency personnel of incidents requiring medical assistance and aid
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Answered emergency calls for help from citizens and business owners
- Educated staff members on proper field procedures to boost public trust in officers and efficiency
- Led shift briefings to inform officers of properties to check and individuals of note in local areas
- Mapped information and read maps
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls
- Recorded facts to prepare reports documenting incidents and activities.
Education
Bachelor of Science - Music Production
Full Sail University
Winter Park, FL04.2025
High School Diploma -
Cordova High School
Cordova, TN05.2017
Skills
- Loss Prevention Policies
- Corrective Actions
- Incident Reports
- Video Surveillance Proficiency
- Shortage Control
- Shrink Management
- Customer Satisfaction
- Critical Thinking
- Business Planning
- Event Planning
- Customer Relationship Management
- Staff Management
- Team Management
- Call center experience
- Complaint Handling
- Team coaching
- Issue Resolution
- Staff Monitoring
Timeline
Customer Service Representative Team Lead
Strategic Data Systems
10.2023 - Current
Asset Protection Investigator
Walmart
11.2022 - 03.2023
Armed Security Officer
Allied Universal Security Services
08.2022 - 11.2022
Armed Guard and ATM Service Technician
Loomis Armored
02.2022 - 07.2022
Public Safety Officer
Baylor Scott & White Medical Center
03.2021 - 02.2022
Supply Specialist and CDL Driver
United States Army
06.2017 - Current
Bachelor of Science - Music Production
Full Sail University
High School Diploma -
Cordova High School
Similar Profiles
Jasmine MasonJasmine Mason
Customer Service Representative at Strategic Data SystemsCustomer Service Representative at Strategic Data Systems
Terri TidwellTerri Tidwell
Customer Service Representative at Strategic Data SystemsCustomer Service Representative at Strategic Data Systems
Tori RhinehartTori Rhinehart
Selection Board Agent/Office Administrator at Strategic Data SystemsSelection Board Agent/Office Administrator at Strategic Data Systems
Cassidy DunhamCassidy Dunham
Administrative Assistant at Strategic Data SystemsAdministrative Assistant at Strategic Data Systems
Janette ParkerJanette Parker
Store Clerk at WalmartStore Clerk at Walmart