DARRIUS WARE
Chattanooga
Summary
Effective, efficient, and reliable administrative professional offering 10+ years of professional communication, customer service skills, and solution driven. Computer literate, including Microsoft Office Suite and internet navigation. Able to provide leadership, organization, time management, relationship building.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Chattanooga Housing Authority
08.2023 - Current
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewal
- Complete lease/renewal paperwork to ensure completion to company standards
- Providing customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
- Developing, mentoring, leading, and managing a team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover
- Maintain residents' files in accordance with company's standards
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
- Perform any other related duties as required or assigned.
Customer Service Representative
Chattanooga Housing Authority
04.2023 - 08.2023
- Collecting and depositing rent and other payments
- Handle complaints
- Provide appropriate solutions and alternatives within the time limits
- Utilize appropriate in-house systems to look up corresponding resident information
- Complying with the rules and guidelines that govern resident’s lease
- Providing and submitting accurate information to compliance during the recertification process to determine resident’s payment
- Report changes in the family’s income or composition in a timely manner
- Oversee front office operations and facilitates a continuous and effective line of communication with staff by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area
- Schedules and coordinates appointments, meetings, conferences
- Maintains absolute confidentiality of work-related issues, client records
- Perform other duties as assigned.
HR Manager & Assistant General Manager
A & A Management
08.2021 - 04.2023
- Identify the staffing requirement for a replacement
- Set up interview and conduct post interview
- Conduct interview with prospective employees individually
- Decide on the best applicant for the position
- Assist with new employee onboarding and training program
- Owning the final hiring decision, pending executive approval
- Determine detail of the position and extend the job offer
- Audit employee time stamps before submitting to payroll department.
Front End Manager & HR Trainee
Food City
10.2017 - 07.2018
- Answer phones and respond to customer requests with speed and efficiency
- Responsible for accounting, bookkeeping, office operation, and accountability
- Responsible for being excellent in customer service to internal and external customers
- Resolve financial as we as customer relation problems throughout department daily
- Reconcile cash drawers, collecting between $10,000-$20,000 daily
- Conduct inductions of new staff
- Assist with production and implementation of HR policies and procedures.
Office & HR Manager
Liberty Tax Service
01.2017 - 07.2018
- Prepare income tax return forms for individuals and small businesses: Review financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return
- Interview client to obtain additional information on taxable income and deductible expenses and allowances
- Compute taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables
- Calculate form preparation fee according to complexity of return and amount of time required to prepare forms
- Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns
- Implement and review company compensation program
- Recruit, interview, test, and select employees to fill vacant positions
- Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
Provider Record Maintenance
Aerotek & Mindlance Staffing Agency
11.2015 - 05.2018
- Accept returned mail, checks, remits and claims sent to providers and searched for correct mailing address, telephone/fax numbers, and email address
- Utilize appropriate in-house systems to look up corresponding Provider information by using two monitor screens
- Building and linking provider to proper groups with proper documentations
- Adding and Removing Medicare and Medicaid to practitioner using corrective Data Verification Form
- Kept abreast with current governmental medical requirements i.e.: HIPPA Training, Code of Ethics, PHI, and Information Security and Access
- Ecomm and E business email system.
Education
Completed business administration courses -
Virginia College
11.2008
Diploma -
Hixson High School
05.2004
Skills
- 10 keys
- Oral communication
- Windows XP
- Documentation
- Fax machines
- Filing
- Microsoft office
- Quickbooks
- Property Management
Career Overview
Efficient and reliable administrative professional offering 10+ years of professional customer service and advancement. Able to provide highly organized time management, data entry, people-oriented skills, computer programs, and office equipment skills in a professional setting.
Timeline
Assistant Community Manager
Chattanooga Housing Authority
08.2023 - Current
Customer Service Representative
Chattanooga Housing Authority
04.2023 - 08.2023
HR Manager & Assistant General Manager
A & A Management
08.2021 - 04.2023
Front End Manager & HR Trainee
Food City
10.2017 - 07.2018
Office & HR Manager
Liberty Tax Service
01.2017 - 07.2018
Provider Record Maintenance
Aerotek & Mindlance Staffing Agency
11.2015 - 05.2018
Completed business administration courses -
Virginia College
Diploma -
Hixson High School
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