Darron Rose
Nashville
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
6
6
years of professional experience
Work History
Employment Specialist
365 Works
03.2022 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Assessed individuals to identify skills, strengths and interests for job placement.
Equity Analyst
Stock Options & Solutions
11.2019 - 01.2022
- Developed comprehensive initiation coverage reports for newly assigned equities, setting the stage for ongoing monitoring activities.
- Improved investment strategies by conducting thorough equity research and analysis.
- Increased client satisfaction by providing timely, relevant, and accurate equity research reports.
- Developed strong relationships with management teams, fostering open communication and information exchange.
Customer Care Supervisor
Asurion
03.2018 - 11.2020
- Evaluated interactions between associates and customers to assess personnel performance.
- Streamlined call center operations for increased efficiency and productivity.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
Education
Bachelor of Science - Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN05.2016
Skills
- Job Development
- Employer outreach
- Community Collaboration
- Training Coordination
- Microsoft Excel
- Relationship Building
- Equity research
- Teamwork and Collaboration
- Customer Relations
Timeline
Employment Specialist
365 Works
03.2022 - Current
Equity Analyst
Stock Options & Solutions
11.2019 - 01.2022
Customer Care Supervisor
Asurion
03.2018 - 11.2020
Bachelor of Science - Organizational Leadership
Middle Tennessee State University
Similar Profiles
Serena LussSerena Luss
Career Development Manager at 365 Works LLCCareer Development Manager at 365 Works LLC
Waays Muse AhmedWaays Muse Ahmed
Security Mobile Patrol at 365 PatrolSecurity Mobile Patrol at 365 Patrol
Sandra MillsSandra Mills
SEL/Behavior Paraeducator at USD 365SEL/Behavior Paraeducator at USD 365