Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darron Rose

Nashville

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

6
6
years of professional experience

Work History

Employment Specialist

365 Works
03.2022 - Current
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Assessed individuals to identify skills, strengths and interests for job placement.

Equity Analyst

Stock Options & Solutions
11.2019 - 01.2022
  • Developed comprehensive initiation coverage reports for newly assigned equities, setting the stage for ongoing monitoring activities.
  • Improved investment strategies by conducting thorough equity research and analysis.
  • Increased client satisfaction by providing timely, relevant, and accurate equity research reports.
  • Developed strong relationships with management teams, fostering open communication and information exchange.

Customer Care Supervisor

Asurion
03.2018 - 11.2020
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Streamlined call center operations for increased efficiency and productivity.
  • Implemented quality assurance measures to ensure adherence to company standards and policies.
  • Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
  • Achieved high customer retention rates through consistent follow-up and proactive communication.

Education

Bachelor of Science - Organizational Leadership

Middle Tennessee State University
Murfreesboro, TN
05.2016

Skills

  • Job Development
  • Employer outreach
  • Community Collaboration
  • Training Coordination
  • Microsoft Excel
  • Relationship Building
  • Equity research
  • Teamwork and Collaboration
  • Customer Relations

Timeline

Employment Specialist

365 Works
03.2022 - Current

Equity Analyst

Stock Options & Solutions
11.2019 - 01.2022

Customer Care Supervisor

Asurion
03.2018 - 11.2020

Bachelor of Science - Organizational Leadership

Middle Tennessee State University

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Darron Rose