Dave robertson
Gallatin
Summary
Customer service professional with a proven track record in software navigation and client satisfaction. Expertise in resolving complaints and building strong relationships to enhance repeat business. Committed to improving service quality through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pottery Barn
San Francisco
10.2022 - 03.2024
- Assisted customers with inquiries and product information via multiple channels.
- Resolved customer complaints by providing effective solutions and support.
- Processed orders and returns accurately using company software systems.
- Maintained customer records and updated account information efficiently.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Coordinated with management to resolve escalated issues swiftly.
- Educated customers on product features and promotions during interactions.
- Provided feedback to management on common customer concerns for process improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved problems with knowledgeable and friendly service to enhance customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships to drive repeat business.
Customer Service Manager
Techtronic Industries
Madison
01.2020 - 09.2022
- Managed daily customer inquiries and resolved issues efficiently.
- Created training materials for new team members to enhance service protocol understanding.
- Evaluated customer feedback to pinpoint service improvement opportunities.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Customer Service Manager
Techtronic Industries
North Myrtle Beach
01.2019 - 01.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Managed daily customer inquiries and resolved issues efficiently.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Coordinated with technical teams to resolve product-related customer concerns, enhancing overall service quality.
- Analyzed customer feedback to pinpoint service improvement areas, driving enhancements in customer satisfaction.
- Developed training materials for new team members on service protocols.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance, ensuring compliance with customer service standards to maintain service excellence.
Education
High School Diploma -
Fort Hill High
Cumberland, MD06.1971
Skills
Customer relationship management
- Conflict resolution
- Client satisfaction strategies
- Product knowledge
- Service analysis
- Software navigation
- Problem solving
- Team collaboration
Independent skill acquisition
Restaurant and catering operations
Executive and private chef skills
Timeline
Customer Service Representative
Pottery Barn
10.2022 - 03.2024
Customer Service Manager
Techtronic Industries
01.2020 - 09.2022
Customer Service Manager
Techtronic Industries
01.2019 - 01.2020
High School Diploma -
Fort Hill High