Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cody Hernandez Cruz

Memphis

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2027
2027
years of post-secondary education

Work History

Customer Service Representative

Ortenzia
Memphis
04.2026 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with team members to clarify language nuances and context.
  • Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
  • I’m patient with customers and I always try to help them with what they need and always give them the reason
  • Assisted customers with inquiries and product information effectively.

Education

Melrose High School
Memphis, TN
04-2026

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Translation skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Ortenzia
04.2026 - Current

Melrose High School
Cody Hernandez Cruz