David Dabbs
Farragut
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
CVS/caremark
Woonsocket
11.2023 - 02.2026
- Assisted customers with medication inquiries and prescription refills.
- Resolved customer complaints using effective communication and problem-solving skills to enhance customer satisfaction.
- Educated customers on insurance benefits and coverage options to empower informed decision-making.
- Processed orders and managed inventory using CVS software systems.
- Maintained accurate customer records in compliance with privacy regulations.
- Collaborated in team meetings to identify service improvements and share best practices.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Built sustainable relationships of trust through open communication with customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Educated customers to reduce future inquiries.
Domestic Manager
Self-employeed
farragut
12.2019 - 11.2023
- Managed household budgets and tracked monthly expenses to ensure financial stability.
- Organized family schedules, appointments, and activities to optimize time management.
- Coordinated home maintenance, repairs, and service provider schedules.
- Developed meal plans and managed grocery shopping for the family.
- Implemented efficient cleaning routines to maintain a tidy environment.
- Researched and planned family travel arrangements and itineraries.
- Allocated budgets for cleaning supplies, equipment, and personnel to maintain household operations.
- Organized events such as holiday parties or special occasions.
Courier
Courier Express
Alcoa
03.2009 - 11.2019
- Delivered packages efficiently across designated routes and timelines.
- Maintained accurate records of deliveries and pickups daily.
- Communicated with dispatch to confirm delivery schedules and changes.
- Inspected vehicles for safety and maintenance before trips.
- Collaborated with warehouse staff to manage incoming and outgoing shipments.
- Navigated local streets effectively using GPS technology for optimal routes.
- Ensured compliance with safety regulations during transportation of goods.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Coordinated parcel delivery using strong time management skills.
- Delivered items to residential addresses within specified time frames.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Provided excellent customer service by answering questions about delivery status.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Assessed size, weight, and special handling requirements of each package.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments.
Education
Trained in Travel Industry - Hotel, Bus, Airline
Southeastern Academy
Kissimmee, FL03-1982
High School Diploma -
Oak Ridge High School
Oak Ridge, TN06-1979
Some College (No Degree) - Computer and Information Sciences
Draughns Jr College
Knoxville, TNSkills
- Customer relationship management
- Complaint resolution
- Medication inquiry assistance
- Prescription processing
- Order processing
- Inventory management
Custom Section 1
I believe in old fashioned service. The customers needs come 1st and should be fulfilled within company standards. I don't rush the customers and listen to their needs and concerns. I will try to offer many options on what they want, where they're going and when the prime times are. If I do my job properly, the customer will return and suggest the company to others helping build a successful client base.
Timeline
Customer Care Representative
CVS/caremark
11.2023 - 02.2026
Domestic Manager
Self-employeed
12.2019 - 11.2023
Courier
Courier Express
03.2009 - 11.2019
Trained in Travel Industry - Hotel, Bus, Airline
Southeastern Academy
High School Diploma -
Oak Ridge High School
Some College (No Degree) - Computer and Information Sciences
Draughns Jr College