David Ebersole
Hixson
Summary
Dynamic Floor Lead at Cooperative Response Center with a proven track record in enhancing team morale and streamlining operations. Skilled in employee training and customer service, I foster collaboration and ensure workplace safety and efficiency. I have been repeatedly recognized for improving customer satisfaction and retention through effective problem-solving and leadership. Adaptable and dependable, I thrive in fast-paced environments. I am very competent in regards to computer operations and common workplace related programs such as Excel, Microsoft Word, Powerpoint, Adobe, etc.
Overview
19
19
years of professional experience
Work History
Floor Lead
Cooperative Response Center
04.2008 - Current
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Streamlined communication among staff members by developing a clear chain of command system.
- Developed and implemented strategies to improve customer service.
- Collaborated with management on strategic initiatives to drive improvements in store performance and customer satisfaction levels consistently.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Provided support during peak periods, stepping in as needed to assist with various tasks such as Dispatching
- Assisted supervisor with feedback for employee performance evaluations.
- Resolved conflicts among staff members, maintaining harmonious work environment.
- Ensured compliance with safety regulations, minimizing accidents and promoting secure workplace.
- Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
- Enhanced employee retention by creating supportive and engaging work environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocker
Wal-Mart
12.2007 - 04.2008
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Performed misc. duties as needed by employer request such as running cashier and gathering shopping carts as needed
- Adjusted schedule to meet staffing need in peak conditions such as upcoming inventory evens.
Third Key Manager
FYE (For Your Entertainment) Formerly Sam Goodys
07.2006 - 09.2007
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Streamlined inventory management with accurate tracking and efficient ordering processes.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN05-2005
Skills
- Workplace safety
- Store operations
- Employee training
- Staff scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Attention to detail
- Team leadership
- Computer proficiency and Microsoft office
- Adaptability
Accomplishments
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
- Documented and resolved repeated inquiries into Electrical Dispatch related responsibilities which led to a personally written 100+ page manual on how to perform every process of the job function. This was used across the board in future training for many years.
Timeline
Floor Lead
Cooperative Response Center
04.2008 - Current
Stocker
Wal-Mart
12.2007 - 04.2008
Third Key Manager
FYE (For Your Entertainment) Formerly Sam Goodys
07.2006 - 09.2007
High School Diploma -
Bledsoe County High School
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